What are the responsibilities and job description for the Regional Service Coordinator - Bilingual position at Maintenx International Service Management Group...?
Regional Service Coordinator
Dallas, TX
Colt is a fully licensed, general contracting company with a focus on total facility maintenance and repair.
“24/7 COLT, We keep business running!”
We are looking for an experienced Regional Service Coordinator to join our customer service team. As a Regional Service Coordinator, you will utilize the company work order management system to effectively schedule Service Technicians and ensure that customer commitments are met. This includes dispatching Service Technicians according to the schedule, receiving customer calls and adjusting schedule as required, successfully completing calls, and creating accurate completed work order records ready to be priced and invoiced.
At Colt, our customers rely on us to keep their business running, our Regional Service Coordinator are an integral part of ensuring that we meet and exceed this expectation. In this critical role, the Regional Service Coordinator will be trusted to use their experience and knowledge to provide excellent customer service, ensuring the customer’s facility maintenance problem is quickly and efficiently resolved.
Job Responsibilities:
- Develops professional customer relationships by providing daily updates on open work orders via customer portal, email, and verbal communication
- Drafts and submits proposals
- Manages and monitors the dispatch board by Actions Dates and IVR throughout the day and dispatches open calls accordingly
- Manages and dispatches appropriate service technician/subcontractor to satisfy customer service request based on skills, nature of the request, location of request, and location of technician/subcontractor
- Provides status updates on each work order to customers including pictures and appropriate documentation/notes
- Creates purchase orders
- Negotiates rates with subcontractors
- Responsible for resolving billing discrepancy issues/questions
Regional Service Coordinator
Successful candidates for the role of Regional Service Coordinator are highly motivated and are able to solve problems. Our Regional Service Coordinators are knowledgeable and go above and beyond in providing a high level of customer service to our customers.
Additional requirements of the Regional Service Coordinator:
- High School Diploma or GED
- Three or more years of experience in facilities maintenance, logistics or related field.
- One or more years of experience working in a fast-paced customer service environment requiring heavy telephone, e-mail interaction.
- Strong ability to meet deadlines and multi-task
- Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer
- Excellent negotiation and communication skills
- Ability to pass a background check and drug screen
- Bilingual in English and Spanish
Benefits:
We value our Colt team! We provide an excellent benefits package including:
- Medical, Dental, and Vision Insurance with a generous portion paid for by the company
- Company Paid Basic Life Insurance and Short- and Long-Term Disability
- 401(k) Retirement Plan with Company Match
- Paid Vacations and Personal Days
- Paid Holidays and Sick Days
- Personal Cell Phone Service Discount through Company Cell Phone Carrier
- Opportunity for career growth!
Compensation Base: $19-$23 hourly based on experience
Salary : $19 - $23
