Night Auditor

Job Overview

Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will oversee the front desk during nighttime hours, manage guest check-ins and check-outs, and uphold the highest standards of guest service. Your proactive attitude and hospitality expertise will contribute to a welcoming environment, ensuring guests feel valued and cared for throughout their stay. This paid position offers an exciting opportunity to develop your hotel management skills while working in a lively, fast-paced setting.

Duties

• Conduct nightly audits of all hotel transactions using property management systems (PMS) such as OPERA or similar platforms to ensure accuracy and completeness
• Manage guest check-ins and check-outs efficiently while providing exceptional customer service via multi-line phone systems and front desk interactions
• Respond promptly to guest inquiries, requests, and complaints with a friendly, professional attitude, demonstrating excellent phone etiquette and customer service problem-solving skills
• Maintain security by monitoring CCTV surveillance, conducting routine property inspections, and following hotel emergency procedures to ensure safety for guests and staff
• Prepare detailed shift reports, incident logs, and financial summaries to support daily operations and audit compliance
• Collaborate with housekeeping and maintenance teams to address guest needs or facility issues during overnight hours
• Uphold hotel policies related to guest relations, confidentiality, and safety standards while fostering positive client communication

Skills

• Proven experience in hospitality management or hotel front desk operations with a strong understanding of property management systems (PMS) such as OPERA or comparable software
• Multilingual or bilingual abilities are highly desirable to enhance guest interactions across diverse populations
• Exceptional customer service skills with a focus on guest relations, problem-solving, and effective communication via phone and in person
• Knowledge of hotel emergency procedures, security protocols, and night audit processes to ensure safety and operational accuracy
• Strong organizational skills with attention to detail for financial reconciliation, record keeping, and audit tasks
• Ability to work independently during night shifts while maintaining high energy levels and professionalism
• Experience working in resort environments or hotels with extensive guest services offerings is a plus

This role is perfect for motivated individuals passionate about hospitality who thrive in energetic environments. If you’re dedicated to delivering memorable guest experiences while ensuring smooth overnight operations, we want to hear from you!

Pay: $15.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Work Location: In person

Salary : $15 - $22