What are the responsibilities and job description for the WIC Office Assistant position at MaineGeneral Health?
Job Summary
Acts as program receptionist and provides clerical support and services to clinic personnel in the WIC Program.
Job Description
Clinical Support
Follows State WIC Agency policies and procedures for accuracy and detail in
Prints and mails client paperwork and WIC checks when needed.
Researches client questions and directs to counselors when necessary.
Schedules/reschedules client appointments.
Has a working knowledge of messaging contractor website for confirmation of WIC appointments, notification of WIC event and retrieve reports to ensure client participation in WIC.
Reviews clinic schedules to ensure proper clinic coverage.
Notifies Office Coordinator of clinic schedules changes.
Assists in maintaining clinic flow and notifies clients & counselors when there are delays.
Ensures all client information regarding eligibility, clients exchanges and benefits issuance are documented and are accurate and complete.
Supports breastfeeding by offering private areas for breastfeeding mothers.
Clerical Duties
Oversees office supply inventory for clinics.
Submits order requests to Director or State WIC Agency for needed materials.
Complies with MGH WIC and State WIC Agency documentation and record keeping guidelines.
Attends to office maintenance issues and requests.
Updates, documents and submits required monthly reports required by State WIC Agency.
Receives and distributes mail.
Ensures daily that clinic is open and ready for daily operations.
Ensures daily that clinic is properly closed and secured at end of day.
Answers incoming calls.
Ensures faxes are distributed to appropriate staff.
Ensures WIC clinics are inviting, clean, comfortable and safe for WIC clients.
Professional Development
Takes initiative for own professional growth and development in order to appropriately perform job duties and serve clients.
Attends all mandatory WIC trainings required by State WIC Agency policies.
Documents all trainings pertaining to WIC regulations.
Meets State WIC Agency required annual continuing education requirements for customer service and breastfeeding education.
Completes trainings as assigned by the date due.
Other Duties Assigned
Attends staff meetings, workgroups, workshops and conferences as assigned and is present, engaged and prepared.
Promotes WIC through community outreach, special projects and duties as assigned.
Is flexible when asked to perform other tasks as requested.
Accepts supervision and guidance and actively participates in efforts to improve quality of performance.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They do not necessarily include all responsibilities and duties usually associated with the job title.
Promotes WIC through community outreach, special projects and duties as assigned.
Is flexible when asked to perform other tasks as requested.
Accepts supervision and guidance and actively participates in efforts to improve quality of performance.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They do not necessarily include all responsibilities and duties usually associated with the job title.
Scheduled Weekly Hours
32
Scheduled Work Shift
Job Exempt
No
Benefits
Supporting all aspects of our employees' wellness - physical, emotional and financial - is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
Physical Wellness
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Financial Wellness
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they're how we grow our business and care for our community.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .
Acts as program receptionist and provides clerical support and services to clinic personnel in the WIC Program.
Job Description
Clinical Support
Follows State WIC Agency policies and procedures for accuracy and detail in
- explaining the WIC program
- determining WIC eligibility
- obtaining demographic information
- updating client information
- scheduling appointments
- tracking and follow-up of missed appointments
- reviewing and follow up of monthly termination reports
Prints and mails client paperwork and WIC checks when needed.
Researches client questions and directs to counselors when necessary.
Schedules/reschedules client appointments.
Has a working knowledge of messaging contractor website for confirmation of WIC appointments, notification of WIC event and retrieve reports to ensure client participation in WIC.
Reviews clinic schedules to ensure proper clinic coverage.
Notifies Office Coordinator of clinic schedules changes.
Assists in maintaining clinic flow and notifies clients & counselors when there are delays.
Ensures all client information regarding eligibility, clients exchanges and benefits issuance are documented and are accurate and complete.
Supports breastfeeding by offering private areas for breastfeeding mothers.
Clerical Duties
Oversees office supply inventory for clinics.
Submits order requests to Director or State WIC Agency for needed materials.
Complies with MGH WIC and State WIC Agency documentation and record keeping guidelines.
Attends to office maintenance issues and requests.
Updates, documents and submits required monthly reports required by State WIC Agency.
Receives and distributes mail.
Ensures daily that clinic is open and ready for daily operations.
Ensures daily that clinic is properly closed and secured at end of day.
Answers incoming calls.
Ensures faxes are distributed to appropriate staff.
Ensures WIC clinics are inviting, clean, comfortable and safe for WIC clients.
Professional Development
Takes initiative for own professional growth and development in order to appropriately perform job duties and serve clients.
Attends all mandatory WIC trainings required by State WIC Agency policies.
Documents all trainings pertaining to WIC regulations.
Meets State WIC Agency required annual continuing education requirements for customer service and breastfeeding education.
Completes trainings as assigned by the date due.
Other Duties Assigned
Attends staff meetings, workgroups, workshops and conferences as assigned and is present, engaged and prepared.
Promotes WIC through community outreach, special projects and duties as assigned.
Is flexible when asked to perform other tasks as requested.
Accepts supervision and guidance and actively participates in efforts to improve quality of performance.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They do not necessarily include all responsibilities and duties usually associated with the job title.
Promotes WIC through community outreach, special projects and duties as assigned.
Is flexible when asked to perform other tasks as requested.
Accepts supervision and guidance and actively participates in efforts to improve quality of performance.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They do not necessarily include all responsibilities and duties usually associated with the job title.
Scheduled Weekly Hours
32
Scheduled Work Shift
Job Exempt
No
Benefits
Supporting all aspects of our employees' wellness - physical, emotional and financial - is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
Physical Wellness
- We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
- Employees have access to industry-leading leave for new parents.
- A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Financial Wellness
- An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
- Tuition Reimbursement is available to all employees to further develop skills and career.
- We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
- Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
- We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they're how we grow our business and care for our community.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .