What are the responsibilities and job description for the Representative, Patient Scheduling (Full Time) position at MaineGeneral Health?
Job Summary
Coordinates the scheduling of patient procedures and diagnostic appointments for the assigned department or service area. Ensures all scheduling activities are completed accurately, efficiently, and in alignment with departmental and patient needs.
Job Description
Schedules patient appointments using computerized scheduling systems, confirming accuracy of times, resources, and required information.
Collaborates with physicians, nurses, and other clinical staff to confirm availability of facilities, equipment, and personnel. Obtains or verifies any necessary pre-authorizations at the time of scheduling to ensure a smooth patient experience.
Communicates directly with patients and/or their families, as appropriate, to provide clear pre-procedure instructions, confirm appointment details, and answer scheduling-related questions.
Collects and verifies demographic, insurance, and authorization information for all scheduled encounters, maintaining confidentiality and accuracy in every interaction.
This role plays a key part in supporting timely access to care, strong patient communication, and efficient coordination across clinical teams.
Scheduled Weekly Hours
40
Scheduled Work Shift
Job Exempt
No
Benefits
Supporting all aspects of our employees' wellness - physical, emotional and financial - is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
Physical Wellness
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Financial Wellness
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they're how we grow our business and care for our community.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .
Coordinates the scheduling of patient procedures and diagnostic appointments for the assigned department or service area. Ensures all scheduling activities are completed accurately, efficiently, and in alignment with departmental and patient needs.
Job Description
Schedules patient appointments using computerized scheduling systems, confirming accuracy of times, resources, and required information.
Collaborates with physicians, nurses, and other clinical staff to confirm availability of facilities, equipment, and personnel. Obtains or verifies any necessary pre-authorizations at the time of scheduling to ensure a smooth patient experience.
Communicates directly with patients and/or their families, as appropriate, to provide clear pre-procedure instructions, confirm appointment details, and answer scheduling-related questions.
Collects and verifies demographic, insurance, and authorization information for all scheduled encounters, maintaining confidentiality and accuracy in every interaction.
This role plays a key part in supporting timely access to care, strong patient communication, and efficient coordination across clinical teams.
Scheduled Weekly Hours
40
Scheduled Work Shift
Job Exempt
No
Benefits
Supporting all aspects of our employees' wellness - physical, emotional and financial - is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
Physical Wellness
- We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
- Employees have access to industry-leading leave for new parents.
- A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Financial Wellness
- An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
- Tuition Reimbursement is available to all employees to further develop skills and career.
- We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
- Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
- We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they're how we grow our business and care for our community.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .