Financial Counseling Representative

Job Summary: MaineGeneral Health is a leading health care system whose focus is on having a culture of excellence, compassion and collaboration that extends to our patients, families and the communities we serve. We have a full-time opportunity for a Financial Counselor to join our team. Are you ready to be part of a team that is committed to improving the health and lives of people in Central Maine? If so, we want to hear from you! A Financial Counselor supports the organization’s mission to provide quality healthcare to our community through prompt and accurate program screening; assistance with program enrollment, identification of affordable healthcare, and payment plan options in order for our patients to be able to afford the cost of care that they need. Job Description: Key Duties & Responsibilities: • Accepts and processes financial assistance referrals from multiple internal and external sources • Gathers information and completes program application(s) • Submits and follow up on application(s) • Enters information in the Financial System for billing • Answers basic billing questions for patients • Maintains a strong working knowledge of community based programs and resources The Ideal Candidate will have: • Knowledge of Revenue Cycle functions, strongly preferred • Knowledge of State of Maine eligibility guidelines for Medicaid, strongly preferred • Excellent and demonstrated communication skills including telephone, listening, written and oral • Some medical terminology, preferred • Ability to prioritize and manage referrals and follow up • Works well independently and as a member of a team • High school diploma or equivalent preferred Scheduled Weekly Hours: 40 Scheduled Work Shift: Day (United States of America) Job Exempt: No Benefits: Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves. Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household. Financial Wellness: An employee discount program is available to all employees for services provided by MaineGeneral Medical Center. Tuition Reimbursement is available to all employees to further develop skills and career. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time. Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community. Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law