Director of Revenue Cycle Operations

Job Summary:

At MaineGeneral Health, we're committed to improving the health of our communities by delivering exceptional care and an outstanding patient experience. We're seeking a strategic, collaborative Director of Revenue Cycle Operations to lead a high-performing team responsible for optimizing revenue cycle operations, driving financial performance, and supporting organizational growth.

In this key leadership role, you'll oversee the daily operations of the revenue cycle, establish strategic priorities, enhance operational efficiency, and ensure compliance with regulatory and organizational standards. If you're a results-driven leader who thrives on building strong teams and improving complex operational processes, we'd love to hear from you.

Job Description:

What You'll Do:

• Provide strategic leadership for revenue cycle operations, ensuring alignment with MaineGeneral Health's mission, values, and organizational goals.
• Develop and implement departmental goals, policies, and operational plans that support financial performance, regulatory compliance, and exceptional customer service.
• Direct and evaluate departmental operations, including workflow optimization, technology utilization, service level performance, and issue resolution.
• Partner with clinical, operational, finance, and executive leaders to identify opportunities for process improvement and operational excellence.
• Lead staffing initiatives including recruitment, onboarding, coaching, performance management, employee development, and succession planning.
• Foster a culture of accountability, collaboration, continuous improvement, and employee engagement.
• Develop, manage, and monitor departmental budgets while ensuring responsible stewardship of organizational resources.
• Coordinate and oversee internal and external audits while maintaining compliance with applicable regulations, payer requirements, and organizational policies.
• Utilize operational metrics and performance data to drive continuous improvement and achieve departmental goals.

What You'll Bring:

• Bachelor's degree in Healthcare Administration, Business Administration, Finance, or a related field required; Master's degree preferred.
• Progressive leadership experience within Revenue Cycle, Patient Financial Services, or Healthcare Finance.
• Strong understanding of revenue cycle operations, healthcare reimbursement, regulatory requirements, and operational best practices.
• Demonstrated success leading large teams, managing change, and driving operational improvements.
• Experience managing departmental budgets and financial performance.
• Excellent leadership, communication, relationship-building, and problem-solving skills.

Scheduled Weekly Hours:

40

Scheduled Work Shift:

Job Exempt:

Yes

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .