Member Relations & Administrative Coordinator

About the Maine Tourism Association

The Maine Tourism Association (MTA) is a statewide membership organization dedicated to leading the growth and sustainability of Maine’s tourism business and economy. We represent businesses and organizations throughout Maine's tourism and hospitality industry and work every day to strengthen the industry through advocacy, marketing, workforce development, education, networking, and visitor services.

MTA is proud to have been named one of the Best Places to Work in Maine. We have built a positive, collaborative office culture where employees are trusted to do their jobs, encouraged to share ideas, and supported in growing professionally. We work hard, enjoy working together, and take tremendous pride in representing Maine and the people and businesses that make our state such a special place to live, work, and visit.

About the Position

MTA is seeking an organized, personable, and detail-oriented Member Relations & Administrative Coordinator to join our team.

This position plays an important role in supporting MTA's members and internal operations. The ideal candidate enjoys helping people, building relationships, keeping information organized, and making sure the details are handled well.

The position works closely with the Membership, Marketing & Sales Department while also providing administrative support across the organization. Because MTA is a collaborative and evolving organization, this role is a great fit for someone who is willing to jump in, learn new things, identify better ways of doing things, and help wherever needed.

Member Relations, CRM & Financial Support

• Serve as a friendly and helpful point of contact for MTA members, assisting with questions, account information, billing, payments, and general membership needs.
• Process monthly membership invoicing through MTA's CRM and QuickBooks, including preparing and distributing invoices and statements by email and mail.
• Maintain accurate and up-to-date member records in the CRM, including payments, contact information, account details, and member interactions.
• Assist the Membership & Sales Department with researching and updating member and prospective-member contact information.
• Help members and tourism businesses update their online listings through the member portal.
• Support the membership team with account follow-up and monthly aging activities.
• Help ensure that members receive timely, responsive, and professional service throughout their relationship with MTA.
• Answer incoming telephone calls and general office emails and connect members, visitors, and industry partners with the appropriate staff member or resource.

Administrative & Office Support

• Provide administrative support to MTA staff for events, programs, monthly mailings, membership activities, and other organizational initiatives.
• Assist with MTA events, including registration, check-in, preparation of materials, and on-site support.
• Assist with meeting logistics, including preparing meeting materials, setting up the conference room, and coordinating necessary details.
• Help maintain an organized, welcoming, and professional office environment.
• Assist with special projects and other organizational needs as they arise.
• Look for opportunities to improve processes, organization, and efficiency and bring forward ideas that can make MTA stronger.

What We're Looking For

The successful candidate will be someone who is:

• Highly organized and detail-oriented, with the ability to keep multiple projects and responsibilities moving at the same time.
• Friendly and service-minded, with strong communication skills and a genuine desire to help members and colleagues.
• Comfortable with technology, including CRM systems, QuickBooks, Microsoft Office, and learning new platforms and systems.
• Reliable and accountable, with the ability to follow through on responsibilities and meet deadlines.
• A strong team player who also feels comfortable working independently and taking initiative.
• Flexible and adaptable, understanding that priorities can change and everyone occasionally pitches in outside their normal responsibilities.
• Curious and solutions-oriented, with the confidence to identify opportunities for improvement and suggest more efficient ways of doing things.
• Excited about Maine, with an appreciation for our state and the tourism businesses, communities, attractions, and people that make Maine such an extraordinary destination.
• Interested in growing professionally and taking on additional responsibilities as the position and organization evolve.

Why Join MTA?

At MTA, you aren't simply supporting an office—you are supporting an industry that plays an important role in Maine's economy, communities, and identity.

Our team works with businesses and organizations throughout the state, from small family-owned businesses to some of Maine's largest destinations and attractions. Employees have opportunities to build relationships across the tourism industry, participate in statewide programs and events, develop professionally, and see the impact of their work firsthand.

We believe a great workplace is built on trust, teamwork, respect, communication, and a willingness to have some fun along the way. We are proud of the culture we've created, proud to be recognized as one of the Best Places to Work in Maine, and especially proud that our work allows us to represent and support the state we love.

How to Apply:
Please submit both a resume and cover letter to be considered for this position.

Pay: $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $21