What are the responsibilities and job description for the Member Experience Specialist I position at Maine State Credit Union?
We’re excited to open the doors to our brand new Belfast Branch! We're looking for Member Experience Specialist's to help bring this branch to life from day one.
This is more than a job, it’s a chance to grow with Maine State Credit Union!
As part of the opening team, you’ll play a key role in shaping the member's experience while building valuable skills, expanding your career path, and positioning yourself for future advancement within a growing credit union.
If you’re passionate about connecting with people, delivering exceptional service, and developing your career in a supportive, team-focused environment, this opportunity is for you!
In the Member Experience Specialist role, you will be responsible for greeting and engaging members primarily in person and, when needed, through online channels or by phone to understand their needs and deliver exceptional service. You will quickly identify the purpose of each visit or inquiry, complete requested transactions with accuracy and care, and seamlessly connect members with the appropriate team member for specialized support.
Qualifications:
The successful applicant will be a highly motivated, team oriented, positive thinker with a desire to provide exceptional service in a fast-paced environment.
You should have a minimum of six months related experience (e.g., customer service, accuracy in cash handling, etc.). Also required are strong interpersonal skills, professional appearance, solid work ethic, reliable attendance and an ability to be detail oriented. A high school diploma or GED is required.
Benefits of Employment with Maine State Credit Union:
In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.
We are also proud of the benefits we offer:
- Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
- HSA – generous employer contribution
- Employer funded HRA
- Employer-subsidized Dental and Vision Insurance
- 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
- Accident Insurance
- Competitive wages, and annual evaluations with compensation adjustments
- Generous 401(k) employer match, plus annual discretionary contribution
- Generous PTO with immediate PTO accruals 8 hrs of birthday PTO & 12 paid holiday
- Education reimbursement - up to $5,000 annually for undergraduate
- Opportunities to volunteer in our local communities
- 100% Employer Paid EAP which includes 6 free mental health sessions
- Wellness Reimbursement of up to $150
- Free coffee, tea, and hot chocolate and an abundance of food