What are the responsibilities and job description for the Merchandise and Retail Operations Intern position at Maine Mariners?
Our Team:
The Maine Mariners are a proud member of the ECHL, the premier AA professional hockey league in North America and a key development pipeline to the National Hockey League. As the ECHL affiliate of the Boston Bruins, the organization benefits from a strong and collaborative relationship with one of hockey’s most historic and successful franchises. The organization is committed to delivering a first-class sports and entertainment experience while serving as a central pillar of the Portland community.
The Mariners have built strong momentum in recent seasons, establishing a winning culture throughout the organization and advancing to the second round of the Kelly Cup Playoffs, while also driving significant growth in attendance, ticket sales, corporate partnerships, and overall revenue. This combination of on-ice success and business performance positions the club for continued growth and long-term success.
Position Summary:
As our Merchandise and Retail Operations Intern, you will work closely with the Director, Merchandise and Retail Operations supporting online fulfillment, product displays, inventory tracking, and the opening of a new Mariners retail store. Key duties include organizing stock and updating digital or in-store product presentations.
What You Will Do:
Retail Operations
- Assist Director with daily tasks, sample tracking, and vendor coordination.
- Help with game-day retail operations, including inventory replenishment, merchandising, and customer service.
- Ensure store presentation consistently reflects organizational brand standards.
- Develop and maintain retail operating procedures and best practices.
- Help manage POS systems and retail technology platforms.
E-Commerce & Digital Retail
- Coordinate fulfillment operations, shipping, and customer service.
- Collaborate with marketing on digital campaigns, email marketing, and product launches.
Skills You Will Need:
- Good communication, strong attention to detail, and basic computer skills.
- Ability to work evenings, weekends, and holidays as required by the hockey calendar.
- Ability to stand for long periods and lift light boxes when needed.
Qualifications:
- Study in Business, Marketing, Retail Management, Sports Management, or related field.
- Experience in retail, merchandising, e-commerce, or consumer products experience.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.