Business Development Account Executive

Our Team

The Maine Mariners are a proud member of the ECHL, the premier AA professional hockey league in North America and a key development pipeline to the National Hockey League. As the ECHL affiliate of the Boston Bruins, the organization benefits from a strong and collaborative relationship with one of hockey’s most historic and successful franchises. The organization is committed to delivering a first-class sports and entertainment experience while serving as a central pillar of the Portland community.

The Mariners have built strong momentum in recent seasons, establishing a winning culture throughout the organization and advancing to the second round of the Kelly Cup Playoffs, while also driving significant growth in attendance, ticket sales, corporate partnerships, and overall revenue. This combination of on-ice success and business performance positions the club for continued growth and long-term success.

Position Summary

The Maine Mariners are seeking a driven, relationship-focused Business Development Account Executive to grow ticket revenue and help build the club’s fan base. In this role, you will own the full sales cycle for season ticket packages, partial plans, group tickets, and premium suites, prospecting new business through outbound calls, referrals, social media, and in-person meetings while building lasting relationships with existing clients to drive renewals and repeat business. You will also help diversify the organization’s revenue streams and strengthen how the club manages customer relationships through its CRM systems.

The ideal candidate is a self-motivated seller with excellent communication skills who thrives in a fast-paced, team-oriented sports and entertainment environment, and is excited to join a winning organization at the heart of the Portland community.

What You Will Do

• Responsible for maximizing revenue through the sale of Maine Mariners ticket packages including season tickets, partial plans, group tickets, and premium suites.
• Develop prospects by calling on both self-generated and provided leads. Proactively and aggressively solicit and generate new business to maximize season and group ticket sales revenue.
• Anticipate needs of clients and maintain relationships with the highest level of customer service and inquiry response times to ensure positive customer experiences.
• Establish professional relationships focusing on the need of the existing client base and prospects and conduct follow up with active clients to encourage repeat business.
• Use proactive tactics to create opportunities for new business with existing customers.
• Make use of database, referrals, social media and other sources to conduct outreach to increase both sales and prospect database.
• Utilize both telemarketing (including outbound cold/warm calls and receiving inbound sales calls) as well as digital communication and in person meetings to develop business and increase revenue.
• Meet or exceed appointed sales goals for all ticket packages.
• Maintain complete and accurate records in all software programs.
• Participate in team meetings and be willing to creatively contribute ideas to develop new sales initiatives and share best practices.
• Staff all home games to assist ticket sales promotional programs, activities and special events. Ability to work nights, weekends and holidays as needed, in addition to traditional business hours.
  
  

Skills You Will Need

• Excellent written and verbal communication skills in the English language required.
• Demonstrated ability to manage numerous business relationships in a professional manner.
• Ability to thrive as a member of a small team in a fast-paced environment working independently while supporting the team in achieving common goals.
• Superior time management and organizational and public presentation skills and an acute attention to detail is a must.
  
  

Qualifications:

• Bachelor’s Degree in sports management, business, marketing or related field preferred.
• Prior sales experience preferred, ticket sales experience in sports/entertainment is highly preferred.
• Proficiency in Microsoft Office applications, experience with CRM and ticketing software a plus.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.