HOTEL GENERAL MANAGER- Four Points by Sheraton Greensboro Airport, Greensboro, NC

Description

We are excited to support the continued growth of our Greensboro, NC, market with a leadership role that will have immediate impact. Our centrally located business-oriented hotel is seeking an experienced and motivated General Manager to lead all aspects of hotel operations. This is a key opportunity for a hands-on, collaborative leader who thrives in a fast-paced environment and is passionate about guest satisfaction, team development, and operational excellence. The ideal candidate will quickly elevate guest satisfaction, strengthen team morale, and ensure smooth, efficient operations across the property.

The General Manager oversees daily operations across all hotel departments—including Front Desk, Housekeeping, Food & Beverage, Maintenance, and Transportation—ensuring a consistently high level of service, efficiency, and associate engagement. This leader serves as the primary role model for the team, setting the tone for professionalism, accountability, and hospitality.

Requirements

Job Requirements:  

· Oversee and manage all daily hotel operations across Front Desk, Housekeeping, Maintenance, Transportation, and Food &  Beverage.

· Lead with a hands-on, visible management style that reinforces service excellence and operational consistency.

· Recruit, train, coach, and develop associates to build a high-performing, service-oriented team.

· Maintain strong communication between departments to ensure seamless operations and guest satisfaction.

· Monitor guest feedback, resolve concerns promptly, and implement improvements to enhance loyalty and experience.

· Maintain high standards of cleanliness, safety, and brand compliance throughout the property.

· Drive revenue performance with a strong understanding of extended-stay revenue management strategies.

· Assist with budgeting, financial reporting, labor controls, and cost-effective operational management.

· Troubleshoot and resolve operational issues quickly and effectively.

· Maintain knowledge of local events, market trends, and hotel offerings to support guest engagement and sales efforts.

· Collaborate with the Sales and Revenue Management teams to ensure groups, corporate guests, and events are executed as contracted.

· Complete administrative reports and documentation as required.

· Manage budgets, financial reporting, labor controls, and cost-effective operations.

Position Requirements: 

We’re looking for candidates who have the following qualifications:

· Strong customer service skills with a focus on guest satisfaction

· Minimum 5-10 years of hotel management experience, preferably within an business-oriented environment.

· Proven leadership skills with the ability to motivate, develop, and support diverse teams.

· Strong understanding of revenue management principles.

· Excellent communication, problem-solving, and organizational abilities.

· Ability to thrive in a fast-paced environment with shifting priorities.

· Commitment to delivering exceptional guest service and maintaining operational excellence.

· Strong interpersonal skills in person, written, and over the phone

· Excellent problem solving and conflict resolution skills

· Ability to manage and motivate staff members 

· Ability to stand and walk for extended periods of time

· Schedule flexibility – ability to fill in shifts 24 hours a day

· Availability Weekends, Nights and Holidays

· Knowledge and experience in a busy airport hotel with all segments of business including airline crew business

Maine Course Hospitality Group is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests and our team. Join us

and help create an exceptional guest experience while supporting smooth front desk and hotel operations.

MCHG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.