What are the responsibilities and job description for the STUDENT ACCOUNTS OPERATIONS & DATA SUPPORT SPECIALIST position at MAINE COMMUNITY COLLEGE SYSTEM?
STARTING SALARY RANGE : $20.17 - $22.71
STATUS: Full time, Monday – Friday, 8am-5pm
BENEFIT SUMMARY: 100% employer paid health, dental and life insurance for employees (spouse/domestic partner/dependent insurance available), vision insurance, Maine Public Employees Retirement in lieu of social security, generous vacation/sick time allowances, 13 paid holidays, professional development, and free tuition within the MCCS for employees, spouse and dependents. SMCC summary of benefits 2025.pdf
DESCRIPTION: This is a student accounts operations and data support specialist in maintaining the accuracy, efficiency, and integrity of student account data and financial processes within Bursar’s Office. The Student Accounts Operations and Data Support Specialist provide essential behind-the-scenes coordination for billing cycles, refund and payment processing, financial aid disbursements, and system reconciliations. Although not student-facing, the position plays a key role in maintaining seamless operations by managing data workflows, troubleshooting system issues, generating reports, and collaborating with departments across campus. This role is also vital in ensuring compliance with institutional financial policies as well as state and federal regulations, supporting both daily bursar functions and broader institutional goals.
RESPONSIBILITIES:
- Process student account transactions, including tuition charges, fees, fee waivers, financial aid disbursements, and refunds. Maintain accurate student billing and account data in the Student Information System (SIS) and other financial platforms. Create and update batch processes for billing and account adjustments.
- Perform regular reconciliations of account balances, cash receipts, financial aid disbursements, and tuition revenues.
- Generate term-based financial reports, aging summaries, and audit logs to support decision-making and compliance. Assist with preparation of documentation and data for internal and external audits.
- Troubleshoot system issues and collaborate with IT and software vendors to resolve errors or improve workflows. Participate in testing system updates and enhancements related to student accounts. Help streamline operational procedures through process documentation and automation.
- Ensure all processes adhere to institutional, state and federal regulations, including FERPA and Title IV requirements. Maintain secure, organized records for financial transactions and reconciliations. Support preparation and documentation for audits and compliance reviews.
- Assist during peak operational periods (e.g; start of academic terms, financial aid releases) and provide backup coverage as needed. Collaborate with the Bursar to review and improve operational workflows. Support staff in navigating data reports or student account inquiries when referred.
- Lead and manage 1098-T processing and collection and taxation activities for delinquent accounts, working with internal teams and external agencies as necessary. Ensure compliance with federal, state and institutional regulations related to student accounts, financial aid disbursements, and cash handling policies.
MINIMUM QUALIFICATIONS:
- An Associate’s degree in Accounting, Finance, Business Administration, Data Analytics or a closely related field.
- Up to, and including, two (2) years experience in Financial operations, data processing, or billing environments. Strong proficiency in data entry, Excel or similar spreadsheet tools, and financial/accounting systems. Excellent attention to detail and accuracy in managing transactional data.
SMCC is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive and non-discriminatory environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request. For more information, please contact 207-741-5826.
APPLICATION PROCESS: Review of applications will begin on December 22, 2025 and will continue until the position is filled. Interested applicants should submit a cover letter, resume and a list of three professional references. Apply Here
Salary : $20 - $23