What are the responsibilities and job description for the Automotive Service Advisor position at Main Street Auto?
Why come work for Main Street Auto?🔵 Earn Industry-Leading Pay🔵 Enjoy Exceptional Benefits🔵 Unlock Endless Career Growth OpportunitiesYour next big move starts here—don't wait, apply today and drive your success forward!We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.Monday- SaturdayResponsibilities:1. Customer Interaction: - Greet customers and provide a warm, friendly, and professional atmosphere. - Act as the main point of contact for customers, understanding their concerns and requirements. - Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.2. Service Coordination: - Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources. - Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services. - Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.3. Cost Estimation and Approval: - Prepare accurate and detailed cost estimates for parts, labor, and additional services required. - Explain cost estimates to customers, providing clear and understandable explanations. - Obtain customer approval for repairs, ensuring transparency and consent throughout the process.4. Repair Order Management: - Create and manage repair orders, documenting all services performed, parts used, and additional recommendations. - Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements. - Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.5. Customer Satisfaction: - Follow up with customers to ensure their satisfaction and address any concerns or issues promptly. - Handle customer complaints professionally and escalate as necessary to resolve them effectively. - Strive to exceed customer expectations, providing personalized and exceptional service.Requirements:- High school diploma or equivalent (additional automotive education or certification is a plus).- Proven experience as a Service Advisor in the automotive industry or a related field.- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.- Strong organizational and time management abilities to handle multiple tasks efficiently.- Sound technical knowledge of automotive systems and repairs.- Proficient computer skills and familiarity with automotive software and systems.- Ability to work in a fast-paced environment while maintaining attention to detail.- Customer-oriented mindset with a commitment to delivering exceptional service.Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.Further questions about the job? Email us at: hr@msauto.com
Salary : $17 - $23