What are the responsibilities and job description for the Service Estimator/Coordinator position at Main Enterprises HGATS?
Service Estimator/Coordinator
Salary - Commensurate with Skills and Experience
Employment: Full Time
Location headquarters: Stratford, CT
Summary
Manage and grow the service repair sales process and sales goals by developing HVAC estimates for new and existing customers. Help develop & implement systems to achieve better intercompany structure and protocol. Maintain regular communication with customers and your team in order to assure that their needs are met. Market the company to the industry and sell HVAC services that will provide continued growth and profitability. On-site visits to meet clients as well as discern needed information to properly bid projects.
Required Skills and Qualifications
- Treat all people associated with Main Enterprises with respect, honesty and integrity at all times.
- Work with Technicians to promote and develop accurate, timely estimates of cost and profitability for work derived from “Draw-Thru” work.
- Develop and expand the profitability of the business through satisfaction and loyalty with customers. Identify prospects and follow through with timely and accurate proposals
- Build relationships with the Technicians and keep a high level of moral
- Recommend and manage processes to enhance productivity and structure within the organization
- Assist with company on-boarding process
- Assist with scheduling and dispatching
- Help develop and implement a plan for effectively marketing of Main Enterprises as the premier HVAC resource for new clientele.
- Work with Director of Service, PM Manager and Office Manager to plan and schedule any work, assuring that necessary resources are available.
- Expansion of service revenues by developing referrals and meeting company sales and marketing goals.
- Work with PM Manager to help grow the service contract business by building loyalty with new customers, identify all other prospects, and sell in accordance with company policies.
- Ascertain proper information in scope of work, through field inspection and site surveys.
- Identify areas where operational processes can be improved and work with others toward the goal of continuous improvement.
- Collaborate with other staff to aid and support.
- May fill in for absent employees and help with peak workloads.
- Perform other duties as assigned or as operations required.
QUALIFICATIONS
Must have through knowledge of the HVAC trade and mechanical systems. Licensed and
experienced in the service field with the knowledge of equipment/vendor purchases for components, replacement and etc. Must have communication skills to speak with current and prospective clients. Five or more years of HVAC experience. Computer skills include Microsoft office, Excel and Word.
KEY STANDARS BY WHICH THE RESULTS ARE EVALUATED
- Customer satisfaction is consistently high, based on regular survey results.
- Expansion of service revenues by satisfying current and new customers, developing referrals and meeting personal sales and marketing goals.
- Service Department operational sales goals are estimated, communicated and achieved including but not limited to contract and non-contract work.
- Internal collaboration and teamwork with intercompany staff.
- Ensure the profitability of the Service Department is enhanced based on increased sales, efficiency and productivity as indicated in internal company reporting and auditing.
- Estimates are consistently accurate, timely and complete.
- Consistent follow through on assignments.
- High percentage of sales.
Benefits:
- Medical
- Dental
- Life
- Vision (add-on)
- 401K Plan (with Company match)
- PTO
- Holiday Pay