What are the responsibilities and job description for the Shipping Associate position at Mail Plus?
Position Overview
The Shipping and Buisness Services Associate is a key part of the Mail Plus customer experience, combining excellent customer service with strong teamwork we maintain a small-town experience for our customers.
This is a part-time role with an average of 10-12 hours a week plus the flexibility to take more hours to cover for absent team members or cover peak shipping times.
The person in this role supports a locally owned business with a loyal customer base. Customers return because they trust the service, appreciate the consistency, and value the personal relationships they’ve built over time. The Shipping Associate plays an essential role in continuing that experience—bringing a friendly, steady presence to the store and ensuring every customer interaction is handled with care.
This role is a great fit for someone who enjoys working in a team environment, helping people, takes pride in their work, and brings a calm, dependable approach to a busy environment.
Customer Service & Sales
- Provide a friendly, attentive, and solutions-oriented customer experience
- Listen carefully to customer needs and recommend appropriate services
- Process orders and transactions accurately
- Prepare shipments with care and attention to detail
- Resolve customer concerns with professionalism and follow-through
- Maintain confidentiality of customer materials
Store Operations
- Operate POS system including cash handling and balancing
- Restock supplies
- Maintain a clean and organized store environment
- Coordinate workflow to ensure timely completion of orders
Self-Management
- Manage multiple tasks in a fast-paced setting
- Work independently with minimal supervision
- Maintain attention to detail and follow-through
- Follow all policies and procedures
- Communicate challenges, issues, concerns to management
Qualifications
- Strong customer service orientation in retail setting
- Reliable and punctual
- Strong verbal communication skills
- Basic computer and smartphone proficiency
- A naturally friendly, patient, and dependable approach to working with people
Physical Requirements
- Ability to stand for extended periods
- Ability to lift and move up to 50 pounds
- Ability to work in a fast-paced environment while maintaining accuracy
- Reliable attendance and ability to maintain established business hours
What Success Looks Like
- Customers feel welcomed, respected, and well taken care of
- Work is completed accurately and efficiently
- The store runs smoothly, even during busy periods
- Customers return—and look forward to coming back
Mail Plus is an equal opportunity employer. We’re committed to a workplace where people are respected, supported, and able to do their best work. We welcome applicants of all backgrounds and make employment decisions based on qualifications, skills, and business needs.
Pay: $19.00 - $20.00 per hour
Work Location: In person
Salary : $19 - $20