Head of Retail Operations

Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.

As our Senior Manager of Retail Operations, you will be responsible for customer service excellence through a combination of strategic performance analysis and robust operational management. This individual will report directly to the SVP of Retail & Sales and oversee retail network-wide daily operations, including maintenance, inventory control, and projects, while simultaneously acting as a key partner in building a data-driven performance culture.

This is a unique opportunity to join a brand that is primed for its next stage of growth–with a proven competitive advantage in its ability to attract, motivate and retain top talent across a range of disciplines. At Maiden Home, you’ll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive.

This role is located at our New York headquarters, located in the TriBeCa design district.

Responsibilities

• Develop, implement, and maintain comprehensive boutique operating policies and procedure manuals, partnering with cross function channels within the corporate office.
• Manage and actively participate in store openings, relocations, and maintenance, including scheduling and action strategies.
• Ensure effective communication of company directives, policies, and procedures as they pertain to in-store boutique operations.
• In partnership with the SVP of Retail and Sales, develop and manage client service excellence programs for boutiques.
• Establish and manage relationships with internal and external vendors and service providers.
• Acts as the primary point of contact for boutique Managers and Home office support personnel.
• In partnership with the SVP of Retail and Sales: Develop and Conduct intermittent FS Boutique Internal Control Audits program and FS Boutique Excellence visits.
• Manage the Ops budget and FS boutique expenses

Qualifications

• BA or BS degree
• Minimum of 6-8 years of progressive experience in retail field, operations, and/or retail performance, preferably within the luxury industry.
• 1-2 years of inventory management and/or store management experience.
• Comfortable with data, including the ability to find the right data from reporting tools, visualize data, and interpret it into data-driven action plans.
• Commitment to exemplifying the highest integrity and professional business standards.
• Creative and proactive approach to problem-solving and improving tools.
• The ability to work effectively as part of a team, but also independently.
• Excellent written and verbal communication skills.
• Superb organizational skills with particular attention to detail and the ability to handle multiple projects on time-sensitive schedules.
• Ability to interface with all levels of management and associates in a manner that promotes learning and mutual respect.
• Periodic weekend travel to boutiques may be required for inventory, openings and relocations.

About Maiden Home

Maiden Home is an authority in the world of luxury home furnishings. The brand designs original pieces at its New York studio, sources exquisite materials from trusted partners around the world, and works directly with distinguished artisans to bring them to life—then, it delivers them with prices and lead times that are unheard of in the furniture industry.

Maiden Home’s unwavering commitment to exceptional design and quality is praised by leading interior designers and publications including Architectural Digest and Elle Decor, and it has brought the brand consistent year over year growth.

Maiden Home is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.