Head of Retail Operations

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for META. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Summary

We are seeking a Head of Retail Operations to lead Meta Lab first-party retail operations, establish standardized processes, and empower teams to manage both existing and new store locations. This leader will be responsible for building a scalable retail infrastructure that balances driving sales, delivering exceptional customer experiences, and maintaining financial efficiency.Additionally, this leader will champion a spirit of testing and learning within our retail locations. By encouraging experimentation and innovation, the Head of Retail Operations will ensure that valuable insights and best practices are captured and shared broadly with our partners and across the larger Meta business. This approach will help drive continuous improvement and position Meta Lab as a leader in premium retail.

Required Skills

Head of Retail Operations Responsibilities:

• Balance Sales, Service, and Financial Efficiency: Set and deploy clear expectations for sales growth, premium customer service, and financial efficiency across all Meta Lab stores
• Standardize Operations: Develop and implement operational playbooks and guidelines to ensure consistency and efficiency in every location
• Team Leadership: Recruit, train, and manage store teams focused on delivering customer experiences that meet company standards, achieving sales goals, and optimizing labor and financial efficiency
• Testing & Learning: Promote experimentation and continuous improvement, capturing learnings from store operations and sharing insights with 3P partners and the wider business
• P&L Management: Own consolidated retail P&Ls, actively manage performance to budget, and drive both short- and long-term growth
• Customer Experience: Champion service premium service standards, ensuring every store delivers memorable, brand-enhancing experiences
• Expansion & Growth: Set up teams and processes to support the management of existing stores and the successful launch of new locations
• Cross-Functional Collaboration: Partner with executive leadership and cross-functional teams to align on strategy, planning, and execution for retail expansion
• Data-Driven Insights: Leverage analytics and retail data to identify trends, surface risks and opportunities, and inform business decisions
• Omni-Channel Strategy: Drive the deployment of omni-channel initiatives and marketing strategies to grow sales and enhance customer engagement
• Brand Stewardship: Protect and enhance the Meta brand through highly experiential activations and strategic partnerships
  
  

Minimum Qualifications

Minimum Qualifications:

• BA or BS degree
• 10 years of multi site management experience in retail
• Demonstrated efficacy in written and verbal communication
  
  

Preferred Qualifications

Preferred Qualifications:

• Experience in a global retail organization, with proven understanding of international markets and cultures
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  
  

Public Compensation

$174,000/year to $244,000/year bonus equity benefits

Industry: Internet

Equal Opportunity

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.

If you have questions about this posting, please contact support@lensa.com