Operations Specialist

GENERAL JOB DESCRIPTION

The Operations Specialist is responsible for processing a variety of daily operational requests such as account onboarding, maintenance, transaction entry, billing, quarterly reporting, and other client and advisor requests.  This role provides support to ensure the Investment Operations team efficiently meets the front, middle, and back-office needs of the firm. The Operations Specialist partners with other team members, along with the Operations Team Leader, to execute a varied and diverse set of tasks to meet both short and long-term goals.

 MAJOR DUTIES AND RESPONSIBILITIES

• Ability to work in a dynamic environment, where the roles and responsibilities are evolving in response to the implementation of new processes and procedures.
• Performs setup and maintenance activities for requests received related to products and services administered by the department.
• Executes standard, scheduled transactions/processes utilizing standard procedures. May have specific responsibility for specialized product or functional area.
• Demonstrates proficiency with CRM application and associated workflows.
• Provides responses and documentation to inquiries and ad hoc requests.
• Effectively communicates with advisors and other operational groups to resolve various account discrepancies.
• Interacts with custodians as necessary to resolve discrepancies.
• Reconciles reports, exceptions, and validates transactions. Responsible for daily quality control, managing error rates, exception review processing, and daily reporting.
• Promotes and helps to implement best practices in the application of policies, processes, procedures, and other elements of governance affecting operational risk throughout the firm.
• Other duties as assigned, including participating on projects as needed.

EXPERIENCE/CREDENTIALS

• B.A. or B.S. degree or equivalent experience.
• 1-3 years of experience in securities operations. 
• Knowledge of equity securities, fixed income securities, and various investment vehicles a plus.
• Proficient with Microsoft Office suite, including Excel, Outlook, Word, Adobe, PowerPoint.

COMPETENCIES

• Thrives in a fast-paced and dynamic team-based, collaborative environment, and works well with others to resolve conflicts.
• Strong organizational and interpersonal skills with a demonstrated commitment to teamwork and partnerships.
• Excellent oral and written communication skills.
• Demonstrated problem solving and analytical abilities, with a focus on analyzing information and resolving complex problems.
• Organized, detail-oriented, able to meet deadlines, while maintaining flexibility to prioritize and support client and firm needs.
• Ability to learn MAI financial software and tools.
• Maintains absolute confidentiality of all client information and safeguards client and firm data; maintains high ethical standard in all practices.
• Professional and positive demeanor, superb work ethic, high level of personal ethics and integrity.

FEATURED BENEFITS: 

• Discretionary Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Health Savings Account
• Paid Maternity Leave
• Paid Parental Leave
• Tuition Reimbursement