Client Service Specialist

GENERAL JOB DESCRIPTION

Active member of the Wealth Management Group. Assists management team with account-related service, new business matters, account set-up and overall client service requests for MAI Wealth Management clients.

MAJOR DUTIES AND RESPONSIBILITIES

• Responsible for all service-related matters to meet the needs and requests of Wealth Management clients and their accounts
• Responsible for new business processing of client accounts, on-boarding responsibilities associated with new accounts, and ongoing maintenance of the accounts
• Processes client requests for any money movement among client accounts
• Prepares MAI annual retainer, initial financial plan fee agreements, Investment Advisory Agreements, Investment Policy Statements, Private Asset and Outside 401k documents
• Processes the Wealth Managers’ requests to ensure proper billing specifications are set up for client accounts
• Bundles and delivers portfolio tax information to clients and accountants
• Maintains client accounts – including opening and closing client accounts, preparing transfer forms, address changes, maintenance of master account list
• Assists with preparing and processing client wire transfers
• Generates client correspondence to assist with account set up, client needs or queries
• Processes and submits quarterly and ad-hoc reporting to client via their preferred method (mail or email)
• Retains files and electronically track processes and documentation
• Updates Salesforce lists for various mailings and contact pieces (MAInsights, other general alerts, etc.)
• Works with Operations to set up client accounts or make needed changes to keep accounts in good order
• Coordinates client review preparation, scheduling, and Salesforce tracking to ensure timely completion and accurate review records
• Maintains team tracking files, including financial planning, new client AUM, vacation calendars, and related documentation
• Supports team administration, including biweekly staff meeting agendas, team lunch coordination, office mail, client check deposits, and UPS mailings

• Participates in projects, and other duties as needed

EXPERIENCE/CREDENTIALS

• Bachelor’s degree and/or equivalent experience
• Client service experience in financial industry, such as brokerage and/or banking (2-6 yrs.)
• Solid working proficiency with Microsoft Office suite, including Excel, Outlook, Word (Mail Merge), Adobe, PowerPoint
• Financial analytical skills and knowledge of account structures and investments a plus
• Salesforce experience a plus

COMPETENCIES

• Thrives in a fast-paced and dynamic team-based environment.
• Passionate about service for clients 
• Maintains absolute confidentiality of all client information and safeguards client and company data; maintains high ethical standard in all practices.
• Driven and resourceful to find answers to client account requests.
• Ability to expedite and prioritize requests from clients and sales team for best execution.
• Strong organizational skills: ability to analyze, interpret data/instructions, and knows to ask questions.
• Organized, detail-oriented, and able to multitask and meet deadlines. 
• Possesses industry business acumen.
• Strong verbal and written communication and interpersonal skills
• Tax, Banking, and Investment knowledge a plus
• Motivated to learn about all areas of the division and firm as part of a growing and fast paced team.
• Experience working on interdepartmental teams.
• Professional demeanor, superb work ethic, high level of personal ethics and integrity

FEATURED BENEFITS: 

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Health Savings Account
• Paid Maternity Leave
• Paid Parental Leave
• Tuition Reimbursement