What are the responsibilities and job description for the Warranty Analyst position at MAHLE?
Your Contribution
As a Warranty Analyst, you will play a critical role in protecting customer satisfaction and product quality by managing warranty claims, conducting product failure analysis, and providing technical support across MAHLE's aftermarket business. You will serve as a key link between customers, Quality, Product Management, Purchasing, and Engineering, helping identify product issues, drive corrective actions, and support continuous improvement initiatives.
Perform product analysis of suspect or used MAHLE parts returned from the Distributor / customer base for failure analysis / Warranty (Labor Claim) compensation.
Create Reports detailing the results of the product analysis and the failure mode of used parts.
Communicate information to Product Management, Plant Management, Quality Assurance, Product Analysts, and Customer Service
Enter claims/requests for analysis into warranty database and create
credit authorizations where applicable.
Handle customer inquiries involving product related technical issues
Create and submit Corrective Action Requests (C.A.R.'s) to Mahle purchasing for defective supplier components that result in warranty payments or product nonconformance
Approve / Reject supplier responses for C.A.R.'s initiated by Service Engineering
Answer and process telephone inquiries regarding engine and product specification, application, interchange, installation, and troubleshooting of all MAHLE products.
Perform First Article inspections and report results
Your Experience & Qualifications
5 years of experience in the Automotive, Heavy-Duty, or Aftermarket industry.
Strong technical knowledge of engine systems, components, product applications, and troubleshooting practices.
Experience conducting product failure analysis, root cause investigations, and warranty claim evaluations.
Excellent analytical, communication, and customer service skills, with the ability to collaborate effectively across multiple functions
Experience in warehouse, inventory management, automotive aftermarket, or manufacturing environments is preferred.
Our Offer
We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities, attractive salary & extensive personal benefits. We encourage you to apply even if you don´t meet every single requirement. You may just be the right candidate for this or other roles.
After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s).
For more information about MAHLE and what a career with us looks like for you, click here. Jobs & Career MX |MAHLE
#TeamMAHLE is diverse, and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.
Do you have any questions?
SERGIO.JOSE.TAMEZ@MAHLE.COM