What are the responsibilities and job description for the Customer Support & Relationship Specialist position at Magnuson Group?
Position Overview
Are you a highly organized, people-centered customer service professional who thrives in a fast-paced, team-oriented environment? Magnuson Group is a family-owned manufacturing company in the contract furnishings industry, known for its strong culture, collaborative teams, and commitment to taking care of its people. Our Customer Service team plays a critical role in supporting dealers, sales representatives, and internal partners to ensure projects move smoothly from quote to delivery.
Located in Woodridge, IL, Magnuson Group is seeking a Customer Support & Relationship Specialist who is ready to bring strong communication skills, attention to detail, and a positive, can-do mindset to a high-volume customer service environment. This role is ideal for someone who enjoys problem-solving, building relationships, and being part of a close-knit, high-performing team.
This position plays a vital role in supporting customer relationships and operational excellence across the Customer Service function. You will manage an assigned customer territory, respond to high volumes of inbound communication, prepare quotes and orders, and collaborate closely with internal departments to ensure timely, accurate, and high-quality service delivery. Your work will directly impact customer satisfaction, sales performance, and the overall success of the organization.
If you are someone who enjoys learning new systems, adapting to change, and being part of a supportive team culture where everyone is committed to each other’s success, this is an exciting opportunity to grow your career with a stable, people-first organization. Let’s chat!
Key Responsibilities
- Manage a high-volume customer inbox and respond to inquiries with timely, professional communication.
- Handle day-to-day customer support for an assigned territory, including quotes, order entry, opportunity updates, and follow-ups.
- Prepare accurate project and freight quotes while maintaining clean, up-to-date data in the ERP system.
- Resolve customer issues—including order, shipping, and service concerns—by collaborating effectively with internal teams.
- Build strong relationships with dealers, sales reps, and internal partners while continuously developing product knowledge and contributing to a collaborative team environment.
Qualifications & Requirements
- High school diploma or GED required
- 3 years of customer service experience
- Experience working in a fast-paced, high-volume environment
- Proficiency in Microsoft Office and general computer skills, with comfort learning and working within ERP systems
Skills & Ability
- Highly organized with strong time management and follow-up skills
- Resourceful problem-solver who takes initiative and asks questions
- Positive, professional, and a team-oriented mindset with a willingness to support others
- Adaptable and patient in environments with evolving processes
Benefits & How to Apply
Magnuson Group offers a comprehensive benefits package including healthcare options, 401(k) with company matches, paid time off, paid holidays, tuition reimbursement, bonus opportunities, and a supportive, family-oriented work environment.
This role is in-office five days per week for the first six months, with a hybrid schedule available thereafter.