What are the responsibilities and job description for the Sales/Customer Support Specialist position at KNIPEX Tools LP?
About Us
KNIPEX Tools LP is the North American operations of KNIPEX‐Werk and is located in Buffalo Grove, IL. KNIPEX‐Werk, Wuppertal, Germany, concentrates its efforts on being the best professional pliers manufacturer in terms of quality, innovation and efficiency and its pliers satisfy the highest expectations in terms of performance, ergonomics and service life.
KNIPEX tools are designed for the professional tool user and those that demand the highest quality hand tools available in the marketplace today.
Position Description
Sales/Customer Support Specialist
The Sales/Customer Support Specialist is a key support role for the Sales team. This role will report directly to the Director of Sales for Trade & Industrial Distribution and will be a resource for ongoing data management in Salesforce.com and overall sales support. This position is based in Buffalo Grove, Illinois.
Position Responsibilities
Knowledge
Knowledge:
We have other benefits associated with this position which include: Bonus eligibility, medical, dental, and vision insurance, company funded Health Reimbursement Arrangement Plan (HRA), generous paid time off, 401K, etc. For more detailed information on our complete benefit package, see https://www.knipex-tools.com/company/careers
KNIPEX Tools LP is the North American operations of KNIPEX‐Werk and is located in Buffalo Grove, IL. KNIPEX‐Werk, Wuppertal, Germany, concentrates its efforts on being the best professional pliers manufacturer in terms of quality, innovation and efficiency and its pliers satisfy the highest expectations in terms of performance, ergonomics and service life.
KNIPEX tools are designed for the professional tool user and those that demand the highest quality hand tools available in the marketplace today.
Position Description
Sales/Customer Support Specialist
The Sales/Customer Support Specialist is a key support role for the Sales team. This role will report directly to the Director of Sales for Trade & Industrial Distribution and will be a resource for ongoing data management in Salesforce.com and overall sales support. This position is based in Buffalo Grove, Illinois.
Position Responsibilities
- Salesforce.com duties:
- Ongoing data management in Salesforce.com and SAP
- Assist Sales Managers with account data integrity in both ERP and CRM systems.
- Build and maintain customer contact lists/database resident within Salesforce.com.
- Work closely with IT resources in Germany to update and maintain Salesforce.com, including fields, templates, and new account onboarding.
- Employ CRM industry best practices for implementation, integration, onboarding, user adoption, and ongoing maintenance/optimization to bring value to sales and customer service teams and drive process improvement.
- Serve as a Salesforce.com resource and subject matter expert for the organization.
- New customer account creation entry and maintenance in SAP.
- Sales support duties:
- Provide support for the Trade and Industrial channel regional and key account sales team for the US and Canada.
- Assist with sales, commission, and rebate reporting and analysis.
- Provide project support as needed.
- Assist with presentation development and updates.
- Assist with systems, reporting, and process training and onboarding for Sales and Customer Service roles.
- Other duties as assigned
Knowledge
- Bachelor’s Degree or equivalent experience.
- 3-5 years of successful experience in sales administration, operations, and/or support.
- Highly proficient in Microsoft Office Excel and PowerPoint
- Salesforce.com and SAP or other comparable ERP systems experience a strong plus.
- Strong business acumen.
- Excellent written and verbal communication skills.
- Detail oriented with strong problem-solving skills.
- Ability and confidence to communicate at all levels, internally and externally in a professional manner by phone, email, and face to face contact.
- Excellent organizational and time management skills.
- Ability to work under deadline pressure.
- Excellent follow up.
- Positive, energetic attitude.
- Dynamic friendly personality.
- Strong interpersonal skills and ability to work well with teams.
- Results oriented, self-motivated, and has the ability to meet all deadlines.
- Customer oriented.
- Sense of urgency mindset with an assertive “let’s get it done” attitude.
- Continuous keyboard and screen usage for several hours a day.
- Position requires periodic walking, stooping, bending, reaching, and ability to push, pull, and grasp required.
- Some lifting may be required, up to 20 lbs. (utilizing safe lifting techniques, assisted lifting, and/or team lifts).
- Continuous standing or sitting for several hours a day.
- Regular, reliable and predictable onsite attendance necessary.
Knowledge:
- Improvement is GREAT. Change is GREAT. Wanting to be better is GREAT.
- Innovate; take initiative and be curious. Learn from mistakes.
- Continue to develop our skills; challenge ourselves and others to achieve possibilities.
- First and foremost, we are a team. Our competition is outside these walls.
- We are all role models and lead by good example.
- Our cooperation and communication is characterized by kindness, openness, honesty, and valuing each other’s contributions.
- Demonstrate reliability, responsibility, and ownership – not just through words, but through actions.
- Keep commitments; say what you will do, and do what you say.
- Trust each other and continue to earn that trust every day.
- Strive to achieve consistently superior quality, service, performance, productivity, efficiency, and effectiveness.
- Take pride in our product, our company, and our people.
- Embrace sustainable initiatives and give back to the community.
We have other benefits associated with this position which include: Bonus eligibility, medical, dental, and vision insurance, company funded Health Reimbursement Arrangement Plan (HRA), generous paid time off, 401K, etc. For more detailed information on our complete benefit package, see https://www.knipex-tools.com/company/careers
Salary : $60,000 - $80,000