What are the responsibilities and job description for the Customer Service Specialist position at Magnum, LTD?
The Customer Service Specialist's responsibility is to provide outstanding service by working with internal and external customers to ensure Magnum meets its commitments and delights customers at every step of the experience.
- Build relationships and provide excellent customer service with our customers (internal and external) via telephone and email.
- Handle customer complaints in a calm, professional manner.
- Enter pickups and returns and gather customer information to communicate with other depts.
- Monitor, track, and trace customer’s freight.
- Process changes or cancellations to freight bills.
- Take ownership of the customer’s concern. Diagnose, assess, resolve, and provide resolutions that are as easy as possible for the customer.
- Educate customers on technology solutions that Magnum has in place.
- Performs other related duties as assigned.
