Assistant Property Manager

Here at Magnolia Property Company, we believe business should be handled with a personal touch. We understand our business is built on making the places we build and manage feel like home. Our team has over 200 years of real estate experience and our dedication to our clients is just as old-school. We believe in a family first approach. Both to our residents, our investors and our home buyers. We have grown a solid niche in the Dallas-Ft. Worth, Austin, and Houston real estate market by delivering incredible results on properties other larger companies wouldn’t be able to touch. We design our properties differently, we handle our residents the way we would want to be treated and most importantly we understand owners, because we are owners too. We know how to drive success because we understand people. Want to join our Team?

Position Summary

The Assistant Property Manager assists the property manager in effectively managing the assigned communities. In the property manager’s absence, the Assistant Property Manager will assume all responsibilities associated with accomplishing community objectives as set forth by the property manager and corporate leadership. In addition, the Assistant Property Manager is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received. This opportunity will be assigned to our cross street properties "CoOp Heights & CoOp WaterWorks"! located in the popular Heights district in Houston, Texas.

Essential Duties and Responsibilities

Leasing/Marketing

• Our CoOp Heights (186 units) & CoOp Waterworks (125 units) properties will be home to (311 units in total). We're looking for our next team member!
• Greet, qualify, and engage prospective residents using Magnolia’s established leasing standards, tools, and qualification criteria.
• Maintain accurate and timely tracking of all prospect interactions, including phone, walk-in, and digital inquiries.
• Effectively present community features,and value propositions to convert qualified prospects into residents.
• Secure applications, deposits, and required documentation in full compliance with Fair Housing laws and company policies
• Process applications from start to finish, including credit screening, rental verification, internal approvals, and consistent applicant communication
• Ensure all apartment homes are move-in ready and meet Magnolia’s quality standards prior to resident occupancy
• Proactively follow up with prospective residents to maximize conversion and refer prospects to sister communities when appropriate
• Facilitate a seamless onboarding experience by collecting and processing all new resident documentation and providing community orientation
• Prepare, distribute, and follow up on lease renewal offers to support retention goals
• Promote and communicate resident referral programs and incentives when applicable
• Execute marketing initiatives in partnership with leadership, including outreach, branding efforts, and online reputation management
• Maintain accurate and up-to-date online listings, ensuring pricing and availability reflect current market conditions
• Represent Magnolia with professionalism, positivity, and a commitment to delivering a best-in-class resident experience

Administrative

• Utilize property management systems to accurately enter, track, and analyze leasing, financial, and resident data
• Collect, post, and reconcile rental payments in a timely manner, ensuring deposits are processed within established timelines
• Support PFC/HFC compliance requirements, including maintaining complete and audit-ready resident files (income verification, eligibility documentation, and reporting standards)
• Ensure strict adherence to all federal, state, and local regulations, as well as company policies and procedures
• Consistently enforce community policies while maintaining a fair and resident-focused approach
• Accurately prepare and submit lease commissions, locator fees, and related documentation within required deadlines
• Maintain open and consistent communication with the Property Manager regarding leasing activity, resident matters, marketing needs, and operational updates
• Complete and submit daily activity reporting (DAR) with accuracy and timeliness
• Monitor and respond to resident communications (including portals such as ActiveBuilding) promptly and professionally
• Partner with the maintenance team to ensure service requests are completed satisfactorily; follow up with residents to confirm resolution and satisfaction
• Complete incident reports as needed and escalate issues appropriately to leadership
• Actively contribute to the overall appearance and condition of the community, ensuring high standards of cleanliness, curb appeal, and resident pride

Other Duties and Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• RealPage Onesite experience would be preferred. **
• Two years of experience in property management.
• Strong customer service skills.
• High level of organization and attention to detail.
• Competence with office management software.
• Familiar with applicable local, state, and federal laws and regulations.

Education/Certification

Associate’s degree is preferred or equivalent vocational/technical training.

Supervisory Responsibility

This position does not have direct supervisory responsibilities.

Expected Hours of Work

Hours for this position will be 40 hours work week expectation. A Monday through Saturday work-week schedule may be expected. Physical presence at Magnolia properties is required to perform the duties of this position

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate (verbally and in writing), listen, and view documents (both on paper and electronically). The employee regularly uses hands to type, write and manipulate office equipment. This is a largely mobile role that requires frequent sitting, standing, walking, kneeling, bending, reaching, pushing, pulling and grasping. This role requires occasional operation of a motor vehicle. The employee is regularly required to lift and carry up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in an office environment and residential multi-family units. This role routinely uses standard office equipment such as computers, phones and field related equipment.