What are the responsibilities and job description for the IT Help Desk Technician position at Magnolia Health Systems?
About us: Magnolia Health Systems is a statewide healthcare company with assisted living, pediatric, and skilled nursing facilities. Magnolia Health Systems is seeking a reliable and energetic IT Help Desk Technician to join our team. The IT Help Desk Technician position will be located at the corporate office in Indianapolis, IN.
About the Role: Magnolia Health Systems is seeking an IT Help Desk Technician to-
*please note, this is NOT a Cybersecurity role
About you: The ideal candidate would have the following skills and experience:
Benefits: Magnolia Health Systems offers -
Magnolia Health Systems is an equal opportunity employer and gives employment and promotional consideration without regard to race, color, sex, religion, age, national origin, marital or veteran status, disability, sexual orientation, gender identity, or any other protected class as defined by local, state, or federal law.
About the Role: Magnolia Health Systems is seeking an IT Help Desk Technician to-
- Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or ticketing system
- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment
- Install, configure, and maintain operating systems, applications, and user accounts in alignment with company standards
- Manage and prioritize help desk tickets, ensuring timely resolution and proper documentation of all support activities
- Assist with onboarding and offboarding processes, including system access setup and equipment deployment/retrieval
- Maintain and support network connectivity, including basic troubleshooting of Wi-Fi, VPN, and remote access issues
- Ensure data security and confidentiality by following company policies related to system access and protected information
- Escalate complex technical issues to appropriate internal teams or external vendors as needed
- Maintain inventory of IT equipment and coordinate repairs or replacements
*please note, this is NOT a Cybersecurity role
About you: The ideal candidate would have the following skills and experience:
- Strong experience in Windows environments, Active Directory, and network infrastructure
- Experience overseeing multi-site operations strongly preferred
- Healthcare or long-term care experience preferred
- Proven ability to manage vendors and IT projects
- Strong problem-solving and decision-making skills
Benefits: Magnolia Health Systems offers -
- Health Insurance through United Healthcare
- Dental Insurance through HRI Dental
- Vision Insurance through EyeMed
- Supplemental Insurance:
- Critical Illness
- Accident
- Disability Coverage
- Hospital Indemnity
- Life Insurance through Cincinnati Life:
- Builds cash value
- Employee-owned policy
- Family coverage, including grandchildren
- Paid Vacation
- Attendance Bonuses
- Weekend Bonuses
- Holiday Pay – starts immediately with no waiting period
- Tuition Assistance Programs
- Student Loan Repayment Program
- Career Advancement Opportunities
Magnolia Health Systems is an equal opportunity employer and gives employment and promotional consideration without regard to race, color, sex, religion, age, national origin, marital or veteran status, disability, sexual orientation, gender identity, or any other protected class as defined by local, state, or federal law.