What are the responsibilities and job description for the Sr Director, Client Services position at Magnit Global?
Who We Are
Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30 years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
About The Role
The Senior Director role, is a strategic and influential leader responsible for overseeing a portfolio of high-value client relationships. This role is critical in driving enterprise client satisfaction, retention, and accelerated growth across all Magnit services. The Senior Director serves as a trusted advisor to C-suite and senior executive stakeholders, guiding the strategic evolution of their contingent workforce programs while ensuring alignment with broader business goals.
This role partners closely with cross-functional leaders across Sales, Product, Operations, and Marketing to drive innovation, continuous improvement, and client success. The Senior Director plays a key leadership role in shaping and executing account strategies, expanding wallet share, and contributing to the broader strategic direction of the Client Delivery organization. The Senior Director is also responsible for the performance, development, and leadership of Account Managers/Senior Account Managers on their team.
What You Will Do
What Magnit Will Offer You
At Magnit,you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!
Magnit will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
If this role isn’t for you
Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit
https://magnitglobal.com/us/en/company/careers.html
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.
https://magnitglobal.com/us/en/privacy-notice.html
Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30 years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
About The Role
The Senior Director role, is a strategic and influential leader responsible for overseeing a portfolio of high-value client relationships. This role is critical in driving enterprise client satisfaction, retention, and accelerated growth across all Magnit services. The Senior Director serves as a trusted advisor to C-suite and senior executive stakeholders, guiding the strategic evolution of their contingent workforce programs while ensuring alignment with broader business goals.
This role partners closely with cross-functional leaders across Sales, Product, Operations, and Marketing to drive innovation, continuous improvement, and client success. The Senior Director plays a key leadership role in shaping and executing account strategies, expanding wallet share, and contributing to the broader strategic direction of the Client Delivery organization. The Senior Director is also responsible for the performance, development, and leadership of Account Managers/Senior Account Managers on their team.
What You Will Do
- Maintain strong relationships with C-level executives and decision-makers across global client accounts. Serve as a strategic partner, understanding regional challenges, market trends, and business needs.
- Serve as the next level point of contact and escalation for executive-level client stakeholders across a portfolio of enterprise accounts.
- Leverage deep knowledge of all Magnit product lines to develop new client growth strategies.
- Lead the creation and execution of client-specific strategic growth plans focused on retention, expansion, and solution innovation.
- Drive revenue growth by identifying, pursuing, and closing upsell and cross-sell opportunities across Magnit’s full suite of offerings.
- Collaborate with internal teams to design and deliver custom solutions that address complex, enterprise-scale client needs.
- Lead strategic planning for Quarterly and Annual Business Reviews in partnership with internal stakeholders, ensuring client alignment and value delivery.
- Champion the voice of the client internally by identifying opportunities for product or service innovation based on evolving client needs.
- Ensure proactive tracking and management of all client interactions, pipeline activities, and engagement metrics in CRM systems.
- Lead and mentor a high-performing team of Account Managers/Senior Account Managers; oversee performance management, talent development, and succession planning.
- Represent Magnit at key industry and client events, sharing thought leadership and reinforcing brand presence.
- Influence internal operational excellence and continuous improvement initiatives to enhance client satisfaction and delivery quality.
- Travel as required to support executive client meetings, team development, and strategic initiatives.
- Bachelor’s degree required; advanced degree preferred; or equivalent experience
- 12 years of progressive experience in strategic account management, enterprise sales, or client delivery
- Proven track record of successfully growing multi-million dollar accounts and achieving double-digit revenue growth
- Global strategic thinking, financial acumen, and ability to drive global expansion initiatives
- Ability to manage a portfolio of at least $150M in spend and 1.5M GP
- Experience managing and scaling account teams across large, complex enterprise clients
- Strategic mindset with strong consultative selling skills and a demonstrated ability to drive executive engagement
- Deep knowledge of contingent workforce, staffing, or HR services industry preferred
- Outstanding executive communication, negotiation, and relationship management skills
- Strong business acumen, analytical capabilities, and comfort with CRM tools and reporting metrics
- Ability to influence at the executive level and lead through complexity and change
- Willingness to travel as needed for client and team engagement
What Magnit Will Offer You
At Magnit,you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!
Magnit will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
If this role isn’t for you
Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit
https://magnitglobal.com/us/en/company/careers.html
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.
https://magnitglobal.com/us/en/privacy-notice.html
Salary : $160,000 - $190,000