Collections Specialist

Looking for a Collections Representative onsite in Norfolk, VA

Responsibilities

• Answer and manage inbound customer calls in a professional and courteous manner.
• Conduct outbound collection calls as directed by the team.
• Respond to customer emails according to established procedures and team guidance.
• Accurately document all customer interactions, including calls, emails, payment arrangements, disputes, notes, and follow-up actions in MAM.
• Assist customers with available payment options, verify payment receipt, and process credit card authorizations when applicable.
• Maintain a professional demeanor during all customer interactions while adhering to company collection policies and communication standards.
• Complete assigned tasks within scheduled work hours and communicate unresolved issues to the team to ensure seamless follow-up and continuity.

Qualifications

• Compensation ranges from $20–$22 per hour, based on experience.
• Previous customer service, collections, accounts receivable, or call center experience is preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple tasks while maintaining attention to detail.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and conflict-resolution abilities.
• Basic computer proficiency and experience with data entry.
• Ability to maintain accurate records and documentation.
• Professionalism and reliability in a fast-paced environment.