What are the responsibilities and job description for the Supervisor District Field Service position at MAGID GLOVE & SAFETY MANUFACTURING CO, LLC?
What Matters at Magid? YOU do!
"The number one key to growth is having good people and that’s what has driven us at every stage of the game." - Greg Cohen, CEO
At Magid, we’re not just passionate about safety—we’re passionate about people. As an industry leader, we’ve built an innovative and collaborative environment where diversity is celebrated, ideas are valued, and personal and professional growth never stops.
Job Summary:
The Field Service Supervisor will support our field service program providing local leadership and overseeing a team if 10 field service reps within the Western (CA, NV, CA, AZ) region, acting as mentor to train and influence personnel for the growth and success of Magid. The Field Service Supervisor is expected to apply leadership skills to improve team performance providing a world class customer experience.
Ideal Candidate Location: Phoenix Metro, Los Angeles, Las Vegas, San Diego.
Essential Responsibilities:
- Build partnerships with customers and field sales
- Coach and enhance the development of their field service team
- Assist in the logistical and inventory operations
- Implement policies and support action plans made by Field Service Manager
- Assign and coordinate scheduled work for field service reps
- Restock and service assigned customer sites
- Provide backup coverage when needed
- Travel in vehicle up to 4 hours with overnight stay if needed
- Audit and approve field service rep time cards
- Prepare timely reports regarding performance of subordinates and vending machines
- Assist in employee on-boarding process
- Conduct scheduled conference calls with your team
- Prepare various data reports for Field Service Manager
Operations/Support
- Work directly with field service reps and/or customers to troubleshoot issues in a timely manner
- Resolve vending issues remotely and/or on-site as necessary in a timely manner.
- Provide support for all vendor management solutions
- Contact partnered groups as necessary to resolve any issues
- Log and track vending incidents and/or request in the ticketing system
- Work closely with vending support to process adds, changes, and removal of items in vending machines
- Perform vending machines cycle counts when necessary
- Assure safe operation of assigned vehicle by completing vehicle safety checks
- Provide hands-on training to FSR’s on vending machines and other VMI systems