What are the responsibilities and job description for the Regional Account Manager (Inside Sales) position at MAGID GLOVE & SAFETY MANUFACTURING CO, LLC?
What Matters at Magid? YOU do!
"The number one key to growth is having good people and that’s what has driven us at every stage of the game." - Greg Cohen, CEO
At Magid, we’re not just passionate about safety, we’re passionate about people. As an industry leader, we’ve built an innovative and collaborative environment where diversity is celebrated, ideas are valued, and personal and professional growth never stops.
Are you a driven relationship-builder that thrives on helping customers and growing their business? Do you have a passion for turning customer needs into lasting partnerships? If you're looking for a career where your impact is recognized, your growth is supported and your success is celebrated, Magid is the place for you!
Join us as a Regional Account Manager and become a key part of our mission to keep workplaces safe and efficient. In this role, you will drive profitable sales growth within an assigned territory and will manage an average portfolio of $4-5M revenue. This role is built for a self-motivated strategic relationship builder that thrives on delivering solutions that impact worker's safety.
Essential Responsibilities
Account Management:
- Build and maintain strong, long-lasting relationships with assigned accounts.
- Serve as the primary point of contact for customers, ensuring their needs are met and exceeded.
Account Growth:
- Identify opportunities to upsell and cross-sell products and services that align with customer needs.
- Develop strategies to increase revenue and drive year-over-year growth within assigned accounts.
Customer Retention:
- Proactively engage with customers to understand their evolving needs and ensure satisfaction.
- Implement strategies to retain high-value customers and reduce churn.
Problem Solving:
- Act as a trusted advisor to customers by providing tailored solutions to address their challenges.
- Collaborate with internal teams to resolve customer issues promptly and effectively.
New Account Integration:
- Manage accounts transferred from the Business Development team and build strong relationships with these new customers.
- Create and execute plans to nurture and grow new accounts.
Performance Metrics:
- Meet and exceed KPIs related to customer interactions, call time and value-added activities.
- Maintain accurate records of customer interactions and account activities in the CRM system.
Schedule: Monday through Thursday in office and Friday remotely. Magid is headquartered in Romeoville (IL). The preferred hours for this role are 7:30/8:00am to 4:00pm/4:30pm.