Assistant Supervisor/Events Supervisor

Magic City Discovery Center

Discovery Guide Assistant Supervisor

ORGANIZATION:

The Magic City Discovery Center (MCDC) focuses on all children of all ages and their families and caregivers. MCDC’s mission is to engage children and families in the magic of life-long learning through discovery, creativity, and play. MCDC’s vision statement is: The Magic City Discovery Center is a destination to bring children, their families and caregivers together in an interactive environment that inspires creativity, encourages play and enhances education.

SUPERVISION RESPONSIBILITIES:

Discovery Guides & Casheirs

REPORTS TO:

Discovery Guide Supervisor

POSITION OVERVIEW:

The Assistant Supervisor works with all areas of the discovery center to support the Discovery Guide Supervisor and others with carrying out our mission. He/she also acts as the manager on duty (MOD) to manage the floors when the Discovery Guide Supervisor is absent (mainly Fridays and Saturdays). Will be responsible for admission sales, greeting visitors, and will provide assistance as needed to the other Discovery Guides on the floor. Will also schedule and supervise private events including birthday parties.

SPECIFIC RESPONSIBILITIES: General

• Live out MCDC Mission, Vision, and Core Values
• Ensure security, accuracy, integrity, and confidentiality of MCDC data and information
• Other duties as assigned

Events

• Point of contact for scheduling venue rentals (including birthday parties)
• Host and on-site contact for venue rentals
• Coordinate additional staffing needs as needed for venue rentals
• Collaborate with maintenance staff on venue rental set up and tear down
• Coordinate with key stakeholders for internal events such as fundraising events with regards to staffing and scheduling

Assistant Supervisor

• Oversee visitor feedback and resolve complaints to ensure a positive guest experience
• Monitor security cameras
• Assist facilities staff in providing a safe and clean environment
• Ensure compliance with MCDC safety procedures in collaboration with the Management Team
• Enforce opening and closing procedures, including cash processing
• Oversee subordinates’ schedules, lunch breaks, floor rotations, etc.
• Oversee the front desk services and admission process, including welcoming customers, answering phones, gift shop sales, maintaining cash drawer, etc.
• Maintain and reconcile cash throughout the shift
• Direct museum patrons and venue rental guests as needed
• Act as host for birthday parties. Including set up & tear down.
• Oversee & assist cleaning procedures for Discovery Guides and Cashiers
• Monitor visitor behavior in the Discovery Center, identifying and addressing safety concerns to maintain a secure and enjoyable environment
• Work collaboratively with the Discovery Guide Supervisor to welcome and provide training for volunteers.
• Communicate with the Discovery Guide Supervisor regularly

HOURS:

Part Time 25-35 hours a week. Fridays & Saturdays required. May fill in as needed, with notice. Including varying hours to work events at the Discovery Center.

JOB SPECIFICATIONS: Education/License/Certification Requirements

• High School Diploma or GED

Experience Requirements and Skills

• Works well with families and children.
• Strong people skills required.
• Strong communication skills.
• Supervisory experience preferred.
• Good organizational skills - scheduling, meeting deadlines, time management.
• Strong collaborative and team building skills.
• Technology and computer software skills required.
• Must be able to lift, sit, stand, carry, pull, climb and push objects.
• Able to stand/walk for extended periods of time.

This job description does not list all the duties of the job. Your supervisor may make an assignment of other duties or instructions from time to time. This assignment of duties or instructions will be within your knowledge and skill base to ensure performance of the assignment in an adequate manner. Management has the right to revise this job description at any time. This job description is not a contract for employment and either you or the firm may terminate employment at any time, for any reason. Magic City Discovery Center is an equal opportunity employer.

Pay: From $18.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Are you comfortable working with and around children?

Work Location: In person

Salary : $18