What are the responsibilities and job description for the Customer Service Representative position at MAGENTA LLC?
Customer Service Representative
Magenta Precision Plastics – Lockport, IL
Full-Time | Onsite
About Magenta
Magenta Precision Plastics is a growing injection molding company supporting medical, automotive, aerospace, and consumer product markets. As part of a vertically integrated group with in-house tooling, prototyping, and production capabilities, we deliver end-to-end solutions for some of the most recognized brands in the industry.
We operate in a clean, modern facility with a strong culture of teamwork, precision, and customer focus.
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Position Overview
We are looking for a highly organized, customer-focused Customer Service Representative to join our team.
In this role, you will be the primary point of contact for customer orders, communication, and order management. You will work closely with Production, Scheduling, Quality, and Shipping to ensure customers receive clear, accurate, and timely information.
The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced manufacturing environment.
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Key Responsibilities
- Log incoming customer orders and maintain accurate, organized order files.
- Communicate proactively with customers by phone and email — including responding to inquiries, confirming orders, providing status updates, and sending shipment notifications.
- Assist customers with product information, pricing, availability, and general support needs.
- Maintain accurate customer records in the ERP system, including shipping instructions, preferences, and account details.
- Process sales orders and returns quickly, accurately, and with strong attention to detail.
- Use ERP and software tools to enter data, review customer needs, and support accurate order processing.
- Maintain a clean, organized, and professional office environment.
- Assist the team with light social media and content marketing tasks, such as gathering customer success stories, photos, or updates for posts.
- Bilingual (English/Spanish) skills are a plus when supporting a diverse customer base.
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Qualifications
- 2–5 years of Customer Service experience, preferably in a manufacturing or distribution environment. Willing to train the right candidate with strong communication skills, attention to detail, and a positive attitude.
- ERP experience (IQMS/DELMIAWorks preferred).
- Strong verbal and written communication skills.
- High level of accuracy, attention to detail, and follow-through.
- Proficient in Microsoft Office (Excel, Outlook, Word).
- Able to multitask and manage a fast-paced workload.
- Customer-first mindset with a positive, professional demeanor.
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Work Environment & Physical Requirements
Onsite role in an office setting within a manufacturing facility.
Light walking to Production, Shipping, and Quality as needed.
Occasionally required to sit, stand, and reach with hands/arms.
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Why Join Magenta?
Growing company with opportunities to advance.
Strong culture built on teamwork, problem-solving, and continuous improvement.
Direct access to leadership—your voice and ideas have real impact.
Stable environment with long-term customers and diverse industries