What are the responsibilities and job description for the Client Experience Coordinator position at Magellan Financial & Insurance Services, Inc.?
Client Experience & Operations Coordinator Balanced Wealth Management, LLC — East Greenwich / West Warwick Line, RI (In-Office)
Why this role matters
You're the first person clients see, the voice they hear on the phone, and the reason the office runs smoothly. At Balanced Wealth Management, we deliver a high-touch, personalized experience — and this role is at the center of it. Small team, real impact, no bureaucracy.
What you'll own
- Client Experience — Greet clients, manage incoming calls, and set the tone for every interaction. You're the face of the firm.
- Scheduling & Coordination — Own advisor calendars, client appointments, reviews, and follow-ups.
- Operations Support — Partner with the Client Service Manager on annuity and IRA applications (Fidelity platforms), meeting prep, post-meeting communications, and vendor coordination across 401(k), 403(b), annuity, and broker-dealer partners.
- Client Touchpoints — Send cards, gifts, and maintain the small details that keep relationships strong.
- Marketing & Events — Help create and schedule social media content, maintain the marketing calendar, and support bi-weekly client workshops from planning through follow-up.
What you bring
- Strong communicator with a professional, warm presence
- Organized and detail-driven — you catch what others miss
- Comfortable juggling multiple priorities without dropping anything
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Willing to learn financial platforms (Fidelity experience is a plus)
- Prior admin or client service experience preferred; financial services background is a bonus
Compensation & Benefits
- $24- $27/ hour starting pay
- 3 weeks PTO all major holidays paid
- 401(k) with 3% employer match
- Free gym membership and on-site parking
- (No Medical/Dental)
Apply and let's have a conversation!
Salary : $24 - $27