Manufacturing Customer Liaison

Here at MKC, we are one of the leaders in our field of high-pressure die casting and precision machining for customers in the automotive and recreational markets. We are proud of our 120-Year History and Culture.

Job Summary

The Manufacturing Customer Liaison is responsible for Madison-Kipp Corporation (MKC) communication between several internal departments (sales, engineering, manufacturing, and quality) with our customers which will result in superior quality, new leads, awards of business and a clearer guidance of strategic planning.

This is a full-time role covering multiple customer locations in South Carolina, Michigan, and Georgia.

Duties and Responsibilities

• Serve as the primary contact for quality and supply-related concerns for assigned customer manufacturing facilities.
• Facilitate on-site launch support at customer-assigned facilities to ensure flawless launches.
• Review customers’ production processes, quality systems, program life cycle, and volumes for all MKC programs at assigned customer facilities.
• Facilitate open communication and flow of information between customer manufacturing facilities and MKC.
• Establish contact schedule with frequency that meets customer expectations for point-in-time support for all assigned customer production facilities.
• Review and resolve quality, scheduling, and planning (purchasing and engineering if located in the plant).
• Provide written reports to MKC appropriate personnel.
• Provide support to Sales and Engineering when required to keep projects and potential new business on-track.
• Ability to support assigned customers by disseminating customer expectations and seeking appropriate resolution.

Required Skills and Abilities

• Basic understanding of all production processes, quality systems, program life cycle, and volumes for all MKC programs at assigned customer facilities.
• Ability to self-direct while prioritizing customers’ needs.
• Ability to interpret engineering designs and documentation.
• Strong analytical and problem-solving skills.

• Proficient with Microsoft Office Suite or related software.
• Thrive in time-sensitive situations, demonstrating the ability to make quick and informed decisions under pressure.

Education and Experience

• Bachelor’s degree in engineering or business, or equivalent work experience.

Physical Requirements

• Frequent walking in manufacturing and office environments.
• Visual acuity to read instructions, observe machines, and inspect parts produced.

Travel

• Frequent travel to customers or vendors is required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Madison-Kipp Corporation is an equal opportunity employer, a pre-employment drug screening, and a post-employment background check employer.