What are the responsibilities and job description for the Customer Service Representative position at Madison Honda?
The Customer Service Representative plays a crucial role in delivering excellent support through phone, email, and live chat interactions. Working within a large team environment, this position requires a high degree of autonomy and adaptability to flexible scheduling. The representative is responsible for efficiently handling inquiries, processing orders, managing complaints, and maintaining detailed customer records to ensure a seamless customer experience.
Responsibilities
- Provide customer support via phone, email, and live chat
- Resolve customer inquiries and issues promptly
- Process customer orders accurately and efficiently
- Handle complaints with professionalism and empathy
- Enter and update data in customer databases
- Manage information within Customer Relationship Management (CRM) systems
- Maintain thorough product knowledge to assist customers effectively
- Communicate clearly and collaborate with team members
- Collect and relay customer feedback for continuous improvement
Preferred Qualifications
- 1 years experience in customer service
- High school diploma or equivalent
- Familiarity with Customer Relationship Management (CRM) platforms
- Strong communication skills
- Proven problem-solving capabilities
- Effective time management
- Accurate and efficient data entry skills
- Conflict resolution expertise
- Ability to multitask
- Active listening skills
Salary : $45,000 - $65,000