Customer Care Specialist – Sales

Customer Care Specialist – Sales

Who we are:

Madison Communications is a nationally recognized communications company located in Southwest Central Illinois. We are a premier provider of data, voice and video communications utilizing cutting edge technology. Madison delivers a wide array of Enterprise and Consumer products and services while providing superior customer support.

General Summary:

This position sells and promotes the Madison brand of services and products to new and existing business and residential customers. The core duties for this position consist of receiving inbound and making outbound sales calls, define potential customer needs, offer solutions, develop proposals and sales presentations, and close the sale. Time will also be spent maintaining contact with our existing customer base to capitalize on new sales opportunities. You will also contact new sales leads from new or current customers and inform and educate potential customers of available products and services.

Essential Job Functions:

• Defines potential customer needs, find solutions, develops proposals and sales presentations, and closes the sale. Works with sales engineers on complex customer solutions.
• Receive latest advertising campaigns, special offers, and other marketing campaigns that the system provides. Will need to be able to accurately explain campaigns/special offers thoroughly to the customers.
• Maintains contact with existing customer base and capitalizes on any new sales opportunities by introducing new technologies, products and services to support client operations.
• Assists customers with new service requests, service plan changes, move orders, disconnects, service questions, and any other concerns along with completing appropriate order/request forms.
• Communicate (verbally and in writing) daily with customers and internal personnel to ensure that all company requirements are met and that the customer experience is premium from start to finish.
• Help your team increase market share/product penetration and reduced product churn in order to assure profitable revenue generation.
• Follows up with customers following installations and alterations to ensure customer satisfaction.
• Performs all other related duties as assigned by management.*

Additional Responsibilities

• Process custom requests in an efficient manner.
• Research best practices to determine appropriate course of action.
• Develops and sends correspondence to customers, including letters, product information, welcome packets, etc.
• Receives and processes customer payments.
• Troubleshoot and solve client grievances including working with other internal departments for further investigation.
• Handle disconnects and reconnects of services for customers with late payments and contact customers for delinquent payments.

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.

Abilities, Knowledge and Skills needed to perform this job:

Proficiency in Microsoft Office Applications

Exceptional written, verbal and phone communication skills

Strong and accurate data entry

Willingness to engage collaboratively in a dynamic, team and service-oriented environment

Ability to work and thrive in a team environment where you help each other

Ability to explain campaigns/special offers thoroughly to the customers.

Ability to organize and prioritize work assignments, with a positive attitude, to meet deadlines

Ability to make sound decisions using information at hand

Ability to maintain strict confidentiality and adhere to company policies and procedures

Ability to acquire new customers and prospects

Ability to build relationships with new and existing customer base

Ability to meet established sales goals and profit objectives

Ability to learn new processes, tools, and technologies

Ability to communicate with customers and co-workers in a professional and courteous manner

Knowledge of CRM/Billing Platform

Knowledge of telecommunications technology, products and services

Knowledge of company policies and procedures

Knowledge of company products and services

Knowledge of marketing and sales practices and principles

Skill in operating office equipment

Skill in oral and written communication

Skill in identifying problems and finding solutions

Skill in persuasion and negotiating techniques

Education and Experience:

• High School diploma or equivalent required
• One to three years of previous sales experience and customer service are required
• Telecommunications, Cable Television and/or Technical Data experience is a plus but not necessary
• Sales experience in an office environment is a plus

Madison values intellectually curious-minded professionals who are interested in aggressively learning and sharing new concepts and skills to support an independent, family-owned business in expansion opportunities and partnerships needed to effectively compete. Accordingly, consideration will be made for candidates that have business experience outside of the specifications listed above. Salary will be based on experience, skill level and education for the target position. Madison offers a generous benefits package, including medical, dental, vision coverage, and life insurance; company paid 401k program; company paid holidays; paid sick and personal time-off; free or discounted high-speed internet, TV and phone services; and educational reimbursement. Madison is an equal opportunity employer.

• Find Us At https://gomadison.com/careers/

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $18 - $21