What are the responsibilities and job description for the Senior Account Director position at Madison Avenue Worldwide?
IMPORTANT: This is a work-from-home not a remote position. Candidates must currently reside in Wisconsin or the Dallas, TX area to be considered. Position requires 8 years of B2B sales experience and up to 25% continental USA travel.
Overview
Madison Avenue Worldwide is a creative marketing agency in search of an overachiever who loves to exceed expectations to fill the role of Account Director. This self-directed and hard-working individual will manage two key Fortune 100 agency accounts while driving new business development efforts for the agency.
The ideal candidate excels as a partner and advisor to clients — maintaining a visible presence, listening closely, resolving issues, and identifying opportunities to grow. This is a true account leadership role: one part trusted relationship manager, one part strategic growth driver.
Madison Avenue Worldwide operates on the EOS (Entrepreneurial Operating System) framework, bringing structure, accountability, and clarity to how our team works together.
Key Responsibilities
- Serve as the trusted advisor and primary point of contact for clients; identify needs and develop both short- and long-term strategic plans to satisfy objectives and drive account growth
- Build and manage a robust pipeline by prospecting, qualifying leads, preparing compelling pitches and proposals, and negotiating contracts that yield profitable, sustainable revenue
- Cultivate and maintain strong relationships with clients, vendors, distributors, and strategic partners; source products and negotiate pricing
- Own workflow, project timelines, and on-time delivery; lead client meetings and internal status calls
- Create estimates, SOWs, invoices, schedules, and status reports; manage and track client budgets and billable hours
- Conduct regular account reviews to assess satisfaction, identify upsell opportunities, and proactively resolve issues
- Provide regular sales reports to leadership demonstrating progress toward revenue targets and KPIs
- Recommend process improvements to streamline operations, deliver efficiencies, and improve client satisfaction
- Stay informed on industry trends, competitor activities, and market changes to bring clients valuable insights and surface new opportunities
- Become proficient in operational systems including ASI, MAW Supply Chain, and Monday.com
Skills & Qualifications
- 8 years of B2B sales and account management experience (required)
- Proven track record in customer relationship management, new business development, and project management
- Bachelor’s degree in sales, marketing, business, or related field desired
- Ability to balance strategic thinking with meticulous attention to detail
- Strong ability to prioritize and manage multiple projects simultaneously in a fast-paced environment
- Ability to budget, forecast, and track marketing spend and performance metrics
- Exceptional presentation, negotiation, and interpersonal skills
- Proficiency in Microsoft Suite (Excel, PowerPoint) and Google Workspace
- Willingness and ability to travel up to 25% within the continental USA
- Experience with Monday.com, QuickBooks, and ASI is a plus
- Promotional product sales experience is a plus