What are the responsibilities and job description for the Account Director position at Madison Avenue Worldwide?
Account Director
At a Glance
Schedule: Monday–Friday, 7:30 AM–4:00 PM CST
Location: This is a work-from-home position; up to 25% travel
Direct Reports: 2
Benefits: PTO, paid holidays, health insurance, 401(k)
About the Role
A small, well-established creative marketing agency is looking for a motivated, client-focused Account Director to take ownership of a portfolio that includes two major client relationships, one of them a Fortune 100 account, while also helping build new business. This is a hands-on leadership role for someone who genuinely enjoys client work — equal parts relationship management and strategic growth.
The agency runs on a structured, goals-based operating framework designed to keep teams aligned, accountable, and moving toward clear targets — so you'll always know what success looks like in this role.
What You'll Own
- Act as the day-to-day point of contact and trusted advisor for assigned clients, shaping short- and long-term strategy to meet their goals
- Lead client meetings and internal status calls; keep projects, timelines, and deliverables on track
- Build and manage a healthy sales pipeline — prospecting, qualifying leads, pitching, and negotiating profitable, sustainable contracts
- Prepare estimates, SOWs, invoices, and status reports; track budgets and billable hours across accounts
- Run regular account reviews to gauge satisfaction, surface upsell opportunities, and get ahead of issues before they grow
- Maintain relationships with vendors, distributors, and strategic partners, including sourcing and pricing negotiations
- Report progress against revenue targets and KPIs to leadership
- Flag process improvements that make the team more efficient and clients happier
- Keep a pulse on industry trends and competitor moves to bring clients fresh, relevant ideas
What You Bring
- 4 years of B2B sales and account management experience
- A track record of growing client relationships and winning new business
- Comfort managing several projects at once in a fast-moving environment
- Confidence budgeting, forecasting, and tracking spend against performance metrics
- Strong presentation, negotiation, and interpersonal skills
- Solid working knowledge of Microsoft Office (Excel, PowerPoint) and Google Workspace
- Bachelor's degree in marketing, business, or a related field preferred
- Willingness to travel up to 25% within the continental U.S.
- A plus: familiarity with project management or CRM platforms, QuickBooks, or promotional products sales