Catering Sales Administrator

Sales Administrator (Hospitality & Catering)

MBM Hospitality – Torrance, CA

Job Title: Sales Administrator (Hospitality & Catering)

Location: In-person, Torrance, CA

Department: Sales

Reports to: Sales Manager

About Us

MBM Hospitality is a vibrant hospitality and catering company renowned for delivering exceptional events, seamless service, and unforgettable guest experiences—from elevated weddings at La Venta Inn to corporate galas and intimate celebrations across Los Angeles and Orange Counties. As the parent company to Made by Meg Catering, Walker’s Catering, Tipsy Pear Sips Spirits, and more, we’re growing fast and looking for a warm, energetic professional to be the welcoming face (and voice) of our sales team.

The Role

We’re seeking a bubbly, client-focused Sales Administrator to serve as the first point of contact for all inbound inquiries—online, phone, email, and social. You’ll be the spark that turns curiosity into excitement, expertly vetting leads, gathering key details, and keeping clients engaged and informed throughout the sales journey.

This is not a cold-calling or hard-sell role. You’re the relationship starter—the friendly, organized connector who ensures every potential client feels valued from the very first touch.

Key Responsibilities

First Impressions & Lead Intake

• Be the warm, enthusiastic voice of the company on phone, email, and live chat.
• Respond to all new inquiries within 15 minutes (during business hours).
• Ask smart, friendly questions to qualify leads (event type, date, guest count, budget range, special requests).
• Capture all details accurately and instantly in Total Party Planner—no detail forgotten, ever.

Client Engagement & Handover

• Build instant rapport and excitement—“We’d love to bring your vision to life!”
• Schedule discovery calls with the appropriate Sales Executive.
• Send personalized follow-up emails with teasers: “Here’s a sneak peek of what we can do for your wedding/corporate gala…”
• Act as the client’s dedicated point person until the proposal is presented—remembering every name, preference, and last touchpoint.

Ongoing Coordination

• Keep clients updated and excited during the proposal phase (e.g., “Your custom menu is being crafted!”).
• Relay client feedback, changes, or questions to the Sales Executive.
• Follow up post-proposal to nudge decision-making (with warmth, not pressure).
• Celebrate wins: “We’re thrilled to be part of your big day!”

Administrative Support

• Maintain an organized, up-to-the-minute pipeline in Total Party Planner.
• Track lead sources and conversion trends.
• Prepare weekly inquiry reports for the sales team—delivered fast, every time.

What You Bring

• Personality: Naturally bubbly, positive, and empathetic—you light up a room (or a phone call).
• Memory: An incredible, almost photographic recall for client details, preferences, and who you last handed a lead to (no one ever gets forgotten).
• Speed & Precision: You make quick work of administrative tasks—Total Party Planner updates, reports, follow-ups—done accurately and ahead of schedule.
• Tech Savvy:
• No prior Total Party Planner experience required—just a quick learner who’s very computer savvy.
• Experience with other catering software (e.g., Caterease, Better Cater, CaterZen, Tripleseat, etc.) is a big plus.
• Experience: 1–3 years in sales support, customer service, or hospitality (catering/wedding planning experience a big plus).
• Skills:
• Exceptional phone presence and written communication.
• Strong active listening and questioning skills.
• Comfortable with Google Workspace/MS Office.
• Ability to juggle multiple inquiries with grace and zero dropped details.
• Mindset: You love making people feel special, thrive in a fast-paced, joyful environment, and treat every lead like a VIP from day one.

Why You’ll Love It Here

• Be part of creating dream events—.750 Events a year!
• Work with a fun, food-passionate team led by Executive Chef Meg Walker.
• Room to grow into sales or event planning roles.
• [Perks: Staff meals, Cold Brew Coffee on Tap]

Made by Meg is not just a catering company, but a practice in hospitality. We love our clients and have a deep respect for what they are trying to achieve with their event.

Pay: $25.00 / hour

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching

Job Type: fulltime

Schedule:

• Monday to Friday
• 8 hour shift

Education: High school degree

Work location: On-site