What are the responsibilities and job description for the Operations Admin position at Mad City Windows & Baths?
Mad City Windows & Baths, a Renuity Company
Operations Admin
Madison, WI (In-Office)
Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started!
About The Role
In this position you will:
About Mad City Windows & Baths
At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
To access Renuity's Privacy Policy, please click here: Privacy Policy
Operations Admin
Madison, WI (In-Office)
Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started!
About The Role
In this position you will:
- Manage adjustments to deposits and recording in CRM
- Manage retail partners OMS accounting portal reconciliation
- Monitor and support check scanning practices and users
- Monitor implementation of firmwide payment processing policy and process customer payments as necessary
- Collaborate with branch teams to ensure smooth adoption and reduced headquarter deposit volume
- Conduct regular follow-ups on outstanding collections issues
- Maintain organized tracking of internal collection activities to ensure timely resolution
- Collaborate with operations and finance teams to ensure proper controls of process, accelerate job progress and reduce delays
- Manage AP/AR reconciliation, including processing change orders, customer service credits, and agreement cancelations
- Manage insufficient fund/stop payment updates on deposits
- Manage requests for payment (particularly permits) and timely process check payment
- Document checks in financial system to ensure proper record of payment
- Appropriate two to four-year college degree program (preferred)
- Three (3) to five (5) years in financial operations, collections, or administrative support
- Prior experience with cash handling and deposit security protocols
- Experience coordinating with branch or field teams
- Ability to work with detail, and good organizational skills
- Must fully understand customer service and have a proven track record of exceeding corporate customer satisfaction standards
- Proficient in Microsoft Word, Excel, and Outlook
- Ability to grasp complex concepts
- Competitive base pay commensurate with experience and skills
- Comprehensive benefits including medical, dental, and vision
- Consistent schedules and professional growth opportunities
About Mad City Windows & Baths
At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
To access Renuity's Privacy Policy, please click here: Privacy Policy