What are the responsibilities and job description for the Santaland Usher FOH Staff position at Macy's Studios?
DESCRIPTION
The Macy’s Santaland Train Station Usher is an ambassador of Santaland charged with helping to spread cheer and goodwill among guests while also performing operational duties for the attraction. This position is responsible for customer service, entertainment, and crowd control throughout the Macy’s Santaland attraction. This position is responsible for greeting and checking in all guests to the attraction. Candidates must pass background checks and commit to potential work on evenings and weekends during the holiday season.
What You Will Do
- Customer Service:
- Greet all Macy’s Santaland guests with consistent cheerful and holiday disposition
- Answer questions from visitors entering the attraction
- Review guest reservations and check in guests on proprietary equipment
- Assist guests with creating a reservation as needed
- Always maintain a cheerful, upbeat demeanor while working in the attraction in front of guests
- Maintain secular conversations with guests
- Entertainment:
- Always be in Usher costume or uniform (provided by Macy’s)
- Always remain in character
- Memorize and perform light scripted dialogue that pertains to various areas throughout the attraction
- Crowd Management:
- Direct and expedite guest entry into the queue line
- Assist with crowd control while maintaining a cheerful disposition
- Entertain guests while waiting in queue lines
DURATION
Nov 9, 2026 - Dec 24, 2026
SALARY
$18.00 – $18.50 per hour
- NON-UNION