Shipping Specialist

Shipping Specialist--Customer Service
Are you ready to be a vital part of a growing company where your work directly supports customers, production, and sales? If you thrive in a fast-paced environment, enjoy problem-solving, and excel at providing premium customer service, our full-time Shipping Specialist – Customer Service position at MicroSource’s Shakopee facility may be the perfect fit for you.

Job Summary:
As a Shipping Specialist – Customer Service, you’ll be the first point of contact for our customers, suppliers, and freight vendors while serving as an essential link between our sales, production, and management teams. From managing inbound/outbound truck scales to ensuring accurate shipping documents, you’ll play a critical role in keeping our operations running smoothly. This position combines administrative precision, customer service excellence, and real-time problem solving and typical work week is Monday-Friday from 7 am to 3:30 pm.

Benefits and Pay:
Join MicroSource and enjoy a comprehensive Total Rewards package, including generous paid time off (up to 3 weeks PTO your first year) and paid 10 holidays, medical, dental, vision insurance from Day #1, employer-paid Short/Long Term Disability and Life, and a 401k with generous matching. End of season steak fry, holiday party, and more.

At MacroSource, we recognize and reward the valuable contributions of our team members. Compensation for the Shipping Specialist-Customer Service position is dependent on experience, reflecting our commitment to fair and competitive pay. The starting pay range is $30 to $32.50/hour plus overtime pay.

Roles and Responsibilities:

• Prioritize and operate the inbound/outbound truck scale
• Provide premium customer service to customers, suppliers, and freight vendors
• Oversee the scale office, directing trucks and managing unloading/loading procedures
• Generate and process bills of lading, purchase orders, invoices, and inventory documentation
• Use math and problem-solving skills to ensure accurate real-time shipping data
• Record and track all shipments in Microsoft Teams and communicate updates to stakeholders
• Resolve billing errors and issue credits when necessary
• Support the Freight Specialist with freight quotes for Sales to provide delivered pricing
• Inventory management, with an emphasis on diligent attention to detail.
• Investigate invoicing/accrual questions from the corporate office
• Collaborate daily with MicroSource sales and production management teams

Expectations:

• Timely attendance and a positive, customer-first outlook.
• Standard hours: Monday–Friday, 7:00 am – 3:30 pm (June–March); occasional late-truck support required
• Extended hours and some Saturdays (7:00 am – noon) during spring fertilizer season (April–May)
• Full ownership and accountability of assigned tasks
• Develop strong product knowledge for products produced, shipped, and received.
• Diligent attention to detail in inventory management
• Adherence to confidentiality policies
• No travel required

Qualifications:

• College degree preferred. A combination of education and equivalent professional work experience in related field will be considered.
• High attention to detail with the ability to multi-task, pivot quickly, and meet deadlines
• Excellent verbal and written communication skills
• Strong math aptitude required
• Advanced proficiency in Microsoft Excel (including collaboration on shared worksheets and files using filters and formulas)
• ERP experience (SAP, Oracle, Dynamics, etc.) is a plus
• Import/export experience is a plus
• Ability to communicate clearly in complex or fast-changing situations

Who We Are:
MicroSource https://www.microsourcellc.com/ is a best-in-class manufacturing company specializing in premium plant nutrition products to fulfill the ever-growing demand for global food production. We are considered one of the fastest-growing agriculture companies in the Twin Cities area today.

At MicroSource, you’re not just part of the production team—you’re part of Team MicroSource:

• Collaborative Culture: We operate as one team with shared goals and mutual support. Everyone pulls their weight, looks out for each other, and brings their best for 8 solid hours—knowing the rest of the day is theirs.
• Agile Environment: Our nimble, responsive structure allows for daily collaboration, quick alignment with customer needs, and streamlined service delivery.
• Shared Success: We win together. Our team supports each other and focuses on achieving goals collectively.
• Access to Leadership: With a flat organizational structure, management is accessible, listens actively, and acts on your input.
• Respect for the Workplace: We show up on time, take pride in our clean and organized work areas, and help maintain a safe environment—for ourselves and our teammates.
• No Silos, No Excuses: “That’s not my job” isn’t in our vocabulary. Everyone pitches in to keep things running smoothly.

If you want to be part of a place where your work matters, your voice is heard, and your teammates have your back, MicroSource is the place for you.

We are an equal-opportunity employer and value diversity of all kinds.

Salary : $30 - $33