Service Coordinator

Essential Duties:

• Helps coordinate Service WIP daily to meet department goals through prioritization of work and appropriate scheduling of resources.
• Helps coordinate Parts orders to end-users and the Service department daily to meet department goals through prioritization of work and appropriate placement of orders.
• Assists with quoting all service work to be performed; invoice work orders as completed and approved by customers.
• Communicates with customers, managers, and technicians daily regarding scheduling, quoting, and repairing of equipment.
• Other duties as assigned.

Essential Qualifications:

• Proven experience in service coordination, scheduling, or customer service roles.
• Attention to detail and a commitment to delivering high-quality service experiences.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and stakeholders.

ADA Requirements:

• Stand, walk, bend, squat, twist, reach or otherwise move frequently.
• Occasional repetitive motion and grasping
• Occasional climbing to reach areas on equipment or racks.
• Lift, move or otherwise transfer up to 50 lbs occasionally, >20 lbs frequently.
• Typically sits, grasp items and performs keyboarding for occasional operation of a computer
• Exposure to typical machine shop physical hazards which may require respiratory protection

Compensation: This position is classified as Salary Grade 3, with an hourly range of $18.99 - $28.29.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. MacQueen Equipment will reasonably accommodate the known disabilities of qualified disabled individuals.

MacQueen Equipment is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and drug test.