TRANSPORTATION DISPATCHER

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**Department: Macoupin County Public Transportation**

**Reports to: Transportation Director**

**ILLUSTRATIVE EXAMPLE OF WORK**

• Primary focus on providing front line customer service phone service
  
  

support.

• Respond to customer requests.
• Offer solutions to meet customer needs.
• Thoroughly and adequately record customer ride requests.
• Ensure accurate data entry to ensure a positive customer
  
  

experience and accurate billing and payment.

• Communicate with customers, service partners, staff, and fellow
  
  

health department employees in a professional, effective manner.

• Interactions with multiple departments and locations required.
• Able to work independently and within a team
• Provide phone and electronic contact support for drivers.
• Will receive immediate training on HIPAA regulations and maintain an
  
  

up-to-date knowledge of all HIPAA policies and procedures.

• Willingness to be cross trained to provide other integrated services
  
  

as needed.

• Must be comfortable and confident working in a fast-paced
  
  

environment.

• Must possess strong communication skills with the ability to
  
  

collaborate well with others to achieve the best results possible,

manage your own time wisely, and work well independently and as a

team player.

• Has read, reviewed, and agrees to work and support the mission
  
  

statement of the MCPHD.

• Satisfactorily completes and attends training required for job
  
  

responsibilities.

• Including, but not limited to, mandatory quarterly staff training.
• Availability to relieve other dispatchers vacations/time off,
  
  

requiring a temporary schedule change.

• May require some reporting and analysis, as well as monitoring
  
  

electronic logs for validity and compliance.

• Learn and understand technology, software, procedures, vehicles, and
  
  

other items/tasks as assigned or deemed necessary.

• Work as a team to ensure a safe work environment, achieve company
  
  

goals, meet deadlines, properly and promptly address issues and

opportunities, and provide a positive experience for staff and

customers.

• Must possess problem solving willingness and capability.
• Assist with route assignments and scheduling conflicts as needed.
• Work with management, fellow dispatch, and drivers to resolve issues
  
  

as they

arise.

• Must be a conscientious worker, self-motivated, and detail oriented.
• Possess a general understanding of the geography of Macoupin County.
• Report any suspected child abuse/neglect to DCFS.
• Assists with administration of advertising programs available on
  
  

MCPT vehicles

• Performs other duties as required or assigned.
  
  

**PREFERRED EXPERIENCE**

• Familiar with CTS Tripmaster Software or comparable logistically
  
  

software and route mapping/scheduling.

• Geographically inclined and able to assess route times.
• Familiar working with MCOs (Managed Care Organizations) and
  
  

Medicaid.

**SKILLS AND ABILITIES**

• Excellent organizational and multitasking abilities.
• Ability to handle multiple calls and requests simultaneously.
• Strong computer and data-entry skills
• Ability to communicate effectively with drivers, passengers, and
  
  

staff.

• Problem-solving and decision-making skills in time-sensitive
  
  

solutions.

• Professional customer service attitude.