Collections Representative

Job Summary:

The role is responsible for managing collections and reporting all required data for accurate and timely billing to customers. The Collections Representative is responsible for making outbound collection calls to customers. 

Responsibilities:

• Maintain address databases with proper documentation 
• Maintain accurate aging report
• Prepare deposits
• Prepare accounts for outside agencies
• Investigate and process returned invoices
• Investigate and send letters for occupant accounts
• Take electronic payments from customers
• Make outbound collection calls to customers
• Identify issues attributing to account delinquency
• Review and process Bankruptcy filings when received
• Identify delinquent accounts through skip tracing, written correspondence, phone contact, and make payment arrangements.
• Transfer balances from final accounts to active accounts
• Refer delinquent accounts to a collection agency for direct collections
• Posting collection agency payments
• Review and address past due accounts greater than 60 days
• Review and issue refunds for accounts with a credit balance greater than 60 days
• Responsible for changing the status of an account to write off 
• Balance and submit payments and paperwork from the collection agency.
• Reissue refunds
• Maintain past due, illegal consumption, and credits from 60-day lists.
• Maintain Deed to Secure Debt accounts.
• Assist with cycle billing.
• Mail correspondence to customers to encourage payment of delinquent accounts
• Create, review, and release liens for delinquent accounts -Water, Stormwater, etc.
• Audit accounts for illegal consumption
• Maintain and process the multi-unit delinquent accounts
• Communicate work-related matters in a clear and professional manner
• Maintain a professional appearance 
• Serve as a backup to coworkers 
• Performs other duties as assigned or requested

Qualifications:

• Experience working in collections
• Experience working in customer service
• Ability to handle a high volume of work and be able to multitask
• Knowledge of Office methods and procedures 
• Excellent oral and written communication skills
• Strong organizational and critical thinking skills
• Self-motivated and proactive response to issues
• Ability to work overtime may be required early, late, or on weekends
• Proficient with computers and MS Office applications (Word and Excel) 
• Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments
• Preferably: prior experience working with utility services invoicing/billing 
• High School diploma or equivalent
• A valid Georgia driver’s license with a clean driving record

Physical Requirements:

• Ability to work in an office environment with some field exposure
• Frequent driving, walking, bending, stooping, sitting, crawling, climbing, crouching, or balancing
• Ability to lift to waist level, pull, and push up to 40 pounds.
• Use hands for simple grasping, writing, drawing, and operating office equipment.
• Ability to grasp and hold