What are the responsibilities and job description for the Student Support Guide position at Macomb Community College?
Posting Details
Position Information
Why Macomb should be your next place to work?
Macomb Community College is a leader in education, enrichment, and economic development. Macomb Community College believes in finding new enthusiastic external applicants and promoting from within the organization. Macomb Community College offers all employees a work life balance.
Job Title
Student Support Guide
Job Function
Assist with student support services for prospective, applied, and current students, recruitment and admission efforts which include applications, campus tours, new student orientation, placement testing, student service labs, Macomb OneCard, registration.
Job Responsibilities
- Welcome and triage students upon office entry. May be assigned to work in Admissions & Outreach, Student Services Labs or Placement Testing on any given day.
- Answering calls on the ACD line, making outbound calls and responding to emails from various departmental mailboxes
- Assist and support students, staff and faculty in the various student service processes that could include:
- Admission Account/Application
- Registration – credit and workforce/continuing education
- New Student Orientation
- Macomb OneCard
- Placement Test
- Financial Aid
- Forms/My Macomb
- Direct students to appropriate offices as needed for assistance
- Placement Test administrating
- Proctor test by following appropriate testing procedures
- Process test scores on Colleague
- Provide copies of scores as needed to student
- Maintain accurate test records
- Monitoring and assisting students within the various office locations
- Provide support as needed for campus tours
- Assisting with student data entry in both Recruit and Colleague
- Verify student data and take student photos for the Macomb OneCard
- Handle special projects as assigned
- Participate in departmental trainings as appropriate
- Perform other duties as assigned
SUPERVISION RECEIVED: Reports to the Director of Admissions & Outreach; receives day-to-day work direction/assignments from Staff Coordinator, Student Support Guide Services, or the Manager of Admissions & Outreach.
SUPERVISION GIVEN: None
Education
High school diploma; some college coursework helpful.
Preliminary Qualifications
Three years customer service experience required. Higher education setting preferred.
Preferred Qualifications
Knowledge, Skills and Abilities
Must have excellent interpersonal skills, written and verbal skills. Ability to be intuitive to the feelings and interests of a diverse population of students and staff; experience explaining policies and processes. Interest in being part of an enthusiastic and supportive environment that encourages student success.
Must be able to exercise independent judgment with minimal supervision.
Must be able to exercise independent judgment with minimal supervision.
Working Conditions/Physical Demands
Work Hours
Up to 25 hours per week as assigned by supervisor.
Salary
$14.86 - $19.11 (2023-24 salary range) Maximum wage upon new hire $14.86
Assignment Location
Center Campus
Bargaining Unit
PT AFSCME 975 (2172.16)
Position Level
4
Posting Detail Information
Posting Code
PS1129P
Open Date
07/25/2023
Close Date
08/15/2023
Special Instructions to Applicants
EEO Statement
The College prohibits harassment, including hostile environment and sexual harassment, against any individual or group based on race, color, sex, age, religion, national origin, ancestry, height, weight, sexual orientation, pregnancy, disability, genetic information, familial status, marital status, military or veteran status, gender identification or expression, or any other status or characteristic protected by applicable law.
Salary : $15 - $19
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