What are the responsibilities and job description for the Student Support Guide position at Macomb Community College?
Job Function
Assist with student support services for prospective, applied, and current students, recruitment and admission efforts which include applications, campus tours, new student orientation, placement testing, student service labs, Macomb OneCard, registration.
Job Responsibilities
- Welcome and triage students upon office entry. May be assigned to work in Admissions & Outreach, Student Services Labs or Placement Testing on any given day.
- Answering calls on the ACD line, making outbound calls and responding to emails from various departmental mailboxes
- Assist and support students, staff and faculty in the various student service processes that could include:
- Admission Account/Application
- Registration – credit and workforce/continuing education
- New Student Orientation
- Macomb OneCard
- Placement Test
- Financial Aid
- Forms/My Macomb
- Direct students to appropriate offices as needed for assistance
- Placement Test administrating
- Proctor test by following appropriate testing procedures
- Process test scores on Colleague
- Provide copies of scores as needed to student
- Maintain accurate test records
- Monitoring and assisting students within the various office locations
- Provide support as needed for campus tours
- Assisting with student data entry in both Recruit and Colleague
- Verify student data and take student photos for the Macomb OneCard
- Handle special projects as assigned
- Participate in departmental trainings as appropriate
- Perform other duties as assigned
Education
High school diploma; some college coursework helpful.
Qualifications
Three years customer service experience required. Higher education setting preferred.
