What are the responsibilities and job description for the Customer Account Specialist position at MacLean Power Systems?
Headquartered in Fort Mill, South Carolina, MacLean Power Systems (MPS) is a leading manufacturer of mission-critical and engineered components for the electric utility, telecommunications, and civil markets. Established in 1986 as a subsidiary of a larger parent company, MPS has grown substantially and now operates as a standalone company. A dedicated workforce of over 1,600 team members worldwide, MPS is renowned for its commitment to quality, responsiveness, and safety. Our focus on vertical integration ensures the highest standards across our product lines. We operate nine production facilities across North America and continually invest in our manufacturing capabilities to better serve our customers.
At MPS, we strive to create a workplace that embodies respect, openness, collaboration, personal growth, and entrepreneurship. We are committed to achieving excellence in Environmental, Health & Safety through our Mission Zero initiative.
Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and for compliance with certain record keeping requirements. MacLean Power, LLC has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment. MacLean Power, LLC believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.
All job offers are conditional, upon successful completion of pre-employment screening, including criminal checks, drug testing, employment, and education verification.
At MPS, we strive to create a workplace that embodies respect, openness, collaboration, personal growth, and entrepreneurship. We are committed to achieving excellence in Environmental, Health & Safety through our Mission Zero initiative.
- Serve as primary liaison between the company and customers, ensuring seamless communication and business operations
- Handle customer service inquiries and problems such as quote requests, order updates and expedites, and shipping discrepancies
- Work with accounting to fix invoice discrepancies
- Navigate company systems with speed and accuracy for pricing, order entry, tracking, and reporting; stay current with system updates and changes
- Coordinate with other departments regarding customer requirements, complaints, and schedules
- Complete all necessary documents fully and accurately
- Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
- Follow all Safety, Environmental and Quality policies and procedures
- Perform other duties as assigned
- 2-4 years of progressive experience in customer service, inside sales, or order management; manufacturing industry experience strongly preferred
- Prior experience working with Oracle-based or SAP enterprise systems is preferred. Experience with Salesforce is also preferred
- High School diploma or equivalent required
- Perform work under general supervision
- Handle moderately complex issues and problems and refer more complex issues to higher-level staff
- Ability to interpret and follow work instructions, both written and verbal
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite, including intermediate Excel skills (pivot tables, formulas, data analysis)
- Customer/client orientation
- Strong problem-solving and critical thinking skills
- Ability to stay organized and manage time efficiently in a fast-paced work environment
- Strong attention to detail
- Ability to work collaboratively across departments
Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and for compliance with certain record keeping requirements. MacLean Power, LLC has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment. MacLean Power, LLC believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.
All job offers are conditional, upon successful completion of pre-employment screening, including criminal checks, drug testing, employment, and education verification.