What are the responsibilities and job description for the Multi-Site Operations Manager position at Mackenzie Stuart?
Multi-Site Operations Manager – Veterinary Services
Location: Norfolk, VA (or open to relocate to)
Compensation: $100,000 – $130,000 base (dependent on experience) potential relocation package
About the Opportunity
We are seeking an experienced Multi-Site Operations Manager to lead operations across a growing, privately owned multi-site veterinary clinic in Norfolk, VA.
The business currently operates two sites, including a modern 8,000 sq. ft. multi-specialty hospital, with an additional clinic positioned for growth but not yet operating at full capacity. A key focus of this role will be to drive operational improvements, increase efficiency, and support the scaling and activation of the second location.
This is a high-impact leadership position with full accountability for a ~$5M P&L, working closely with clinical leadership to deliver strong financial performance, high standards of care, and an exceptional client experience.
Key Responsibilities
- Own and optimize P&L performance across both locations
- Oversee day-to-day operations, including scheduling, workflow, and case management
- Lead, develop, and hold accountable a multi-disciplinary team
- Drive operational efficiencies to support growth and expansion initiatives
- Play a key role in activating and scaling patient volume at the second clinic
- Support the continued growth of the practices while maintaining high standards of medicine and client care
- Monitor and analyze KPIs and performance metrics, implementing process improvements
- Partner with leadership on strategic planning, forecasting, and resource allocation
- Manage staffing alignment, budgeting, and cost control initiatives
- Build strong relationships with referring veterinary partners
- Ensure compliance with all regulatory and operational standards
Qualifications & Experience
- Proven experience in veterinary or healthcare operations management
- Experience leading 5 DVM hospitals or multi-site environments preferred
- Strong commercial acumen, with experience managing P&L and KPIs
- A critical thinker with the ability to identify inefficiencies and implement scalable solutions
- Demonstrated ability to lead teams, drive accountability, and improve performance
- Excellent communication and problem-solving skills
- Comfortable working in a fast-paced, growth-oriented environment
What Success Looks Like
- Successful utilization and growth of the second clinic, increasing patient access and revenue
- A highly engaged and high-performing team culture
- Efficient, well-run operations across both sites
- Consistently strong clinical quality and client satisfaction
- Measurable improvements in financial performance and operational efficieny
If you are an operational leader looking to drive growth, improve performance, and make a tangible impact, we encourage you to apply.
Salary : $100,000 - $130,000