Key Account Manager

Overview

Responsible for the health and growth of Machine Sciences’ existing customer base, the Key Account Manager is the owner of the relationship with our customers, the face of our business. As such, they must exude our Core Values of Hungry, Humble, Collaborative, and Smart when managing the customer. Always looking for methods to impress the customer, outpace expectations, earn new work, secure continuation of existing work, optimize profitability, and understand every need our customers may have. Earning the opportunity to quote on work, then seamlessly flowing all pertinent information through the Planning Department for expedient and accurate quoting back to the customer.

Essential Duties Responsibilities

• Develop and improve customer relationships to build increasingly healthy business relationship
• Identify alternative methods to grow business within existing customers, penetrating untouched areas of customers’ business
• Thoroughly understand the business, programs, products, buying staff, and structure of each customer
• Understand customer part prints, specifications, quality requirements and other technical details
• Provide constant top-notch service and responsiveness to customers with unwavering accuracy
• Maintain a dynamic and updated forecast
• Communicate externally and internally with clarity and professionalism
• Timely responses to all customer inquiries and requests, which may be outside our normal business hours
• Quickly and concisely communicate any updates to customer work to the broader organization
• Populate the CRM with perpetually updated information about customers, programs, buying staff, etc.
• Monitor win/loss ratio, understanding how to optimize profitability without jeopardizing good business
• Apply markup to costs provided by Planning Department. Lobby for price adjustments to earn business
• Orchestrate, lead, and participate in QBR’s [Quarterly Business Reviews]
• Prepare and deliver quotes to customers on-time and accurate
• Set and meet sales goals and objectives set by leadership
• Modest project management work when required
• Consistently deliver accurate and comprehensive information to the Planning Department
• Be a champion for your customers’ work internally
• Supporting the onboarding of new customers
• Additional sales work as requested
• College degree required, professional written and verbal communications
• Mathematical and technical expertise will be considered and significant advantage
• Embodiment of all Core Values

About Machine Sciences

Machine Sciences takes pride in creating a culture for our employees that supports and fosters growth, offers exciting challenges and promotes talent. Like our customers, innovation is in our DNA, and so we invest in the latest and greatest machinery and technology and have hired some of the industry’s most talented to learn from. As part of the Machine Sciences team, here are just a few of the perks you can expect:

• A benefits package that includes top-rate medical, dental and vision plans
• Paid holidays, vacation, sick leave, and overtime opportunities
• Competitive compensation plans
• 401k Match

Machine Sciences takes our Core Values very seriously. You’ll thrive in our culture if these describe you:

• Humble
• Collaborative
• Hungry
• Smart

Reports to: Chief Sales Marketing Officer [Interim]

Department: Sales Marketing

Compensation: $75K - $80K with generous bonus program