Customer Service Representative

We are currently looking for a meticulous and professional Customer Service Representative to assist with our daily administrative and service functions. This role is situated within a dynamic logistics and manufacturing setting, requiring a candidate who excels at multitasking, possesses excellent communication abilities, and has a background in managing order coordination and supporting both internal staff and external clients.

• Act as the primary liaison for all client communications received through email or telephone.
• Ensure the precise and prompt handling of client orders, including any necessary modifications or updates.
• Collaborate closely with our warehouse, shipping, and production departments to help guarantee that deliveries reach customers on schedule.
• Monitor active orders to supply clients with consistent status reports and tracking details.
• Keep comprehensive and precise logs of all client interactions, documentation, and purchase orders.
• Address and settle client issues with a professional demeanor to ensure quick resolutions.
• Contribute to the efficiency of our order management and inventory tracking workflows.
• Handle various administrative duties, including reporting and data entry.
• Foster strong internal partnerships to help drive overall customer satisfaction.
• Uphold a high standard of professional conduct to provide exceptional support to every client.

• Background in administrative support, order processing, or customer service.
• Prior experience working within logistics or manufacturing sectors is advantageous.
• Effective verbal and written communication capabilities.
• Superior ability to organize tasks and manage multiple priorities simultaneously.
• Competency in using computer systems and the Microsoft Office suite.
• Capacity to thrive and adhere to strict timelines in a high-speed setting.
• Strong analytical skills to help identify and solve complex problems for our clients.
• Fluency in both Spanish and English is considered a benefit.

• Familiarity with order entry software or ERP systems.
• Proven ability to build and maintain strong client relationships.
• Capability to adjust to changing priorities and manage time effectively.
• Collaborative spirit and a consistently upbeat approach to teamwork.

Operating primarily from an office located on-site at our manufacturing facility, this position involves frequent interaction with our production, shipping, and warehouse personnel to ensure seamless operations.

Full-time

Monday – Friday